Field Service Technician

Siddons-Martin Emergency Group; Corpus Christi (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

HSA match

Dental

Vision

Short-Term Disability

Voluntary Life

Voluntary Critical Illness

401K with Employer Match

Employee Stock Ownership Program

Paid Holidays and Paid Time Off

4 Weeks Paid Parental Leave

Paid Training & Safety Equipment

Telehealth

Job summary

Siddons-Martin Emergency Group is seeking a field service technician to repair and service emergency equipment. You will travel to customer sites to diagnose and repair fire apparatus, provide troubleshooting, and ensure equipment is functioning properly.

The role emphasizes customer service, independent work, and the ability to manage service calls across assigned territories, with standard weekday hours and on-site duties.

Qualifications

• Excellent customer service skills, both verbal and written.
• Willingness to travel within an assigned territory.
• Ability to work independently or with minimal supervision.
• Strong troubleshooting and service-call management abilities.

Responsibilities

• Repair and service of fire apparatus equipment.
• Travel to customer sites to test and repair equipment.
• Provide troubleshooting and installation of equipment.
• Assist customers as needed and ensure customer satisfaction.

Skills

Customer service

Verbal communication

Written communication

Travel readiness

Independent work

Troubleshooting

Problem solving

Education

High School Diploma or GED

Job description

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company
• HSA match, Dental, Vision, Short-Term
• Disability, Accident and Hospital Indemnity
• Insurance, Telehealth, Voluntary Life
• Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Perform repair work by traveling to assigned site locations. Troubleshoot problems specializing in emergency equipment.

Duties and Responsibilities

• Responsible for the service and repair of all fire apparatus equipment.
• Testing and repairing equipment by traveling to the location of the customer.
• Provide troubleshooting and performing installation of equipment.
• Attending to the needs of the customer whenever required.
• Provide confirmation that equipment is functional.
• Provide telephone support to the customer in order to perform troubleshooting.
• Follow through to ensure equipment is in proper working condition after performing troubleshooting.

Qualifications

• Must be willing to travel within an assigned territory.
• Must be dependable.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality of repair process.
• Must have the ability to work independently or with less supervision
• Should have excellent verbal communication skills
• Must have the ability to work under pressure
• Ability to manage service calls

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repaid Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.