Field Service Technician

Siddons-Martin Emergency Group; Odessa (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee-owned company

4 Weeks Paid Parental Leave

Paid Training & Safety Equipment

Employee Stock Ownership Program

Paid Holidays and PTO

Company match 401K

Job summary

Siddons-Martin Emergency Group is seeking a Service Technician to perform repair work by traveling to assigned sites, troubleshooting emergency equipment and ensuring reliable operation.

The role requires customer-focused communication, a dependable work ethic, and the ability to work independently across a territory. CDL-B and clean driving record are preferred; EVT/ASE certifications are a plus. This is a field-based, full-time position in the Texas area.

Qualifications

• Willing to travel within assigned territory.
• Dependable with a strong work ethic.
• Excellent customer service, both verbal and written.
• Commitment to high-quality repair processes.
• Ability to work independently with minimal supervision.
• Strong verbal communication skills.
• Ability to handle pressure and deadlines.
• Experience managing service calls.

Responsibilities

• Service and repair of all emergency vehicle equipment.
• Travel to customer locations for testing and repair.
• Provide troubleshooting and installation of equipment.
• Assist customers and ensure equipment is functioning after service.
• Provide phone-based troubleshooting support as needed.
• Document and confirm equipment status after service.

Skills

Travel within territory

Dependable

Customer service

Quality repair

Independent work

Verbal communication

Work under pressure

Service calls management

Education

High School Diploma or GED

Clean driving record; Class B CDL

Heavy truck repair knowledge

Tools

ASE EVT/Certification

ASE Heavy Truck Certification

Job description

Siddons-Martin Emergency Group Benefits

Employee-owned company!

Monday-Friday schedule

Company Sponsored Benefits:

• Medical (PPO & HDHP options), Company
• HSA match, Dental, Vision, Short-Term
• Disability, Accident and Hospital Indemnity Insurance, Telehealth, Voluntary Life Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)

Summary

Perform repair work by traveling to assigned site locations. Troubleshoot problems specializing in emergency equipment.

Duties and Responsibilities

• Responsible for the service and repair of all fire apparatus equipment.
• Testing and repairing equipment by traveling to the location of the customer.
• Provide troubleshooting and performing installation of equipment.
• Attending to the needs of the customer whenever required.
• Provide confirmation that equipment is functional.
• Provide telephone support to the customer in order to perform troubleshooting.
• Follow through to ensure equipment is in proper working condition after performing troubleshooting.

Qualifications

• Must be willing to travel within an assigned territory.
• Must be dependable.
• Excellent customer service skills, both verbal and written.
• Must assume responsibility for high quality of repair process.
• Must have the ability to work independently or with less supervision
• Should have excellent verbal communication skills
• Must have the ability to work under pressure
• Ability to manage service calls

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license
• Knowledge of repair principles and procedures in all areas of the Heavy Truck Repaid Industry

Certificates, Licenses, Registrations

• EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.