Service Technician

Security 101; New Jersey; On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

PTO

Company cell phone

Job summary

Security 101 in the NJ/NY metro area is seeking a Commercial Security Service Technician with 4–7 years of hands-on experience servicing commercial electronic security systems, including card access and IP video management. Starting wage ranges from $35.00 to $45.00 per hour; non-exempt, commensurate with skills and experience.

Benefits include medical, dental, vision, 401(k) match, paid holidays and PTO; company-provided cell phone, laptop and work vehicle.

Qualifications

• 4+ years' experience servicing and programming commercial access control, IP-based video systems and intrusion alarms
• 3+ years' experience troubleshooting networked access control and IP video systems, including working on customer networks
• Alternative experience such as a multi-site Network Support Specialist or similar
• Ability to support customer systems via remote diagnostics with professionalism
• Knowledge of networking and the internet is essential
• Must have a valid driving license and clean MVR

Responsibilities

• Servicing, troubleshooting, programming and testing enterprise class security systems with minimal supervision
• LAN diagnostics and network troubleshooting for security systems
• Integration using a manufacturer's SDK or API
• Duties related to access control, IP video surveillance and intrusion systems
• Provide excellent customer service on-site and remotely

Skills

Access control

IP video systems

Intrusion alarms

Network troubleshooting

Remote diagnostics

Customer support

Driving license

Education

High School diploma

Electronics training

Tools

SDK/API experience

Job description

Security 101 is now recruiting for a Commercial Security Service Technician in the NJ/NY metro area that has 4 to 7 years of strong experience servicing commercial electronic security systems as related to Card Access technology and video management systems with certification or high proficiency working with enterprise software.

Starting hourly wage ranges from $35.00 to $45.00, non-exempt, commensurate with skills, product knowledge and experience.

Our benefits include medical, dental, vision, prescription coverage, 401(k) match plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.

Why join Security 101?

• Competitive compensation.
• Industry-leading security solutions and support.
• Growth opportunities in a dynamic, expanding company.
• A team-oriented culture that values high performance.

Skills/Abilities:

• Must have a minimum of 4+ years' experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Must have a minimum of 3 years' experience in troubleshooting networked access control and IP video systems, including working on the customer's network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customer's satisfaction.
• Must possess a valid driving license and clean MVR.

Current certification or proficiency in one of the following is a plus:

• Access Control: Genetec, Software House, Lenel/S2, RS2, OpenPath.
• Video: Axis, Exacq, Milestone, Genetec, Avigilon, Hanwha, IPConfigure.

Responsibilities:

Servicing, troubleshooting, programming, and testing enterprise class security systems with minimal supervision. System knowledge of access control, IP video surveillance, intrusion, and visitor management, a must.

• Working knowledge that includes the ability to set up and perform diagnostics and troubleshooting on a LAN - familiar with tools like "WireShark" and other network scanning tools. A-PLUS!
• Familiarization and working knowledge of integrating systems using a manufacturer's Software Development Kit (SDK) or API. A-PLUS![RH1]
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control devices.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.
• [RH1]Add this line

Education:

• High School (or GED) minimum requirement
• Electronics training from a Technical School or Military training in electronics or communications (preferred)

Security 101 is a DFWP and EOE organization with a team-oriented work environment. Must have a clean driving record; pass a background investigation and a drug-test screening. Must also be able to work in both office and outside environments, climb a ladder, use a forklift, and carry boxes weighing 50lbs.