Senior Service Tech-Tampa

Security 101; Tampa (FL); On-site; USD 38,572 - 48,216; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) plan

Paid holidays

Work vehicle

Job summary

A security services company in Tampa is looking for a Service Technician to maintain and program commercial security systems, including IP video and access control. The ideal candidate should have at least 4 years of relevant experience and excellent customer service skills. The role offers an hourly wage of $28 to $35 and includes benefits such as medical, dental, and a company vehicle. Applicants must have a valid driver's license and pass necessary background checks.

Qualifications

• At least 4 years experience in servicing and programming commercial security devices.
• Experience troubleshooting networked access control and IP video systems.
• Valid driver's license and clean driving record are required.

Responsibilities

• Servicing and troubleshooting enterprise security systems.
• Providing excellent customer service.
• Programming networked IP video and access control systems.

Skills

Troubleshooting networked access control

Programming IP-based video systems

Customer service skills

Independent problem-solving

Knowledge of networking

Education

High School (or GED)

Electronics training from a Technical School

Tools

Network diagnostics tools

Access Control software

Video management software

Job description

Job Summary

Security 101 – Tampa is now recruiting for a Commercial Security Service Technician that has experience servicing commercial security devices primarily IP network systems and overall security systems for new construction projects and modifications for existing security systems.

Job Title

Service Technician

Company

Security 101

Location

Tampa, FL

Salary And Benefits

The hourly wage range is $28.00 to $35.00, non‑exempt, commensurate with skills, product knowledge and experience. Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.

The Right Candidate

• Must have a minimum of 4 years’ experience servicing and programming commercial access control, IP‑based video systems and intrusion alarm systems.
• Must have a minimum of 4 years’ experience in troubleshooting and programming networked access control and IP video systems, including working on the customer’s network.
• Alternative experience such as a multi‑site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customer’s satisfaction.
• Must possess a valid driving license and clean MVR.

Current Certification (plus)

• Access Control: Pro‑Watch, Genetec, Software House, Lenel/S2, OpenPath.
• Video: Axis, Exacq, Milestone, MaxPro, Genetec, Victor, Avigilon, Hanwha.
• Security 101 will invest in training for the right candidate.

Responsibilities

Servicing, troubleshooting, programming, and testing enterprise security systems with minimal supervision. System knowledge of access control, IP video surveillance, intrusion, and visitor management, preferred.

• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control.
• Servicing commercial intrusion alarm systems and other IoT‑connected systems.
• Providing fanatical customer service when dealing with customers.

Education

• High School (or GED) minimum requirement.
• Electronics training from a Technical School or Military training in electronics or communications (preferred).

Additional Requirements

Must have a clean driving record; pass a background investigation and a drug‑test screening. Must also be able to work in both office and outside environments, climb a ladder, use a forklift, and carry boxes weighing 50lbs.

Security 101 is a DFWP and EOE organization with a team‑oriented work environment.