Technical Support Specialist

SECURITY 101; Columbus (OH); On-site; USD 41,328 - 55,104; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match plan

Paid holidays

PTO

Vehicle provided

Laptop provided

Smartphone provided

Job summary

SECURITY 101 is looking for a Technical Support Specialist in Columbus, OH. This full-time role requires at least 4 years of experience in installing and programming commercial access control systems and IP-based video systems. Key responsibilities include troubleshooting networks and providing customer service. The position offers competitive pay from $30 to $40 hourly along with benefits like medical, dental, and a401(k) match plan. Training will be provided for the right candidate, making this a great opportunity for career growth.

Qualifications

• At least 4 years of experience installing and programming commercial access control.
• Experience with access control panel programming.
• Ability to build a video or access control server from scratch.

Responsibilities

• Troubleshoot wide area/segmented networks.
• Work directly with end users on how to operate systems.
• Assist IT departments with network topography for security equipment.
• Provide quality control and customer service.
• Track project progress.

Skills

Installation and programming of commercial access control

IP-based video systems

Intrusion alarm systems

Alarm panel configuration

SQL and databases understanding

Education

High School (or GED)

Electronics training or Military training in electronics or communications

Tools

Genetec

Lenel

Software House

Prowatch

Milestone

IPConfigure

Bosch

Job description

Technical Support Specialist

Location: Columbus

Security 101 is now recruiting a commercial electronic security programmer with experience in configuring, testing, and commissioning enterprise access control and video management systems.

Salary

This is a full-time position with an hourly range from $30.00 to $40.00, non-exempt, and commensurate with skills, product knowledge and experience.

Benefits

Our benefits include medical, dental, vision, prescription coverage, life & disability, 401(k) match plan, paid holidays, PTO and more. We will provide a vehicle, laptop, and smart phone.

Why Join Security 101

• Competitive compensation.
• Industry-leading security solutions and support.
• Growth opportunities in a dynamic, expanding company.
• A team-oriented culture that values high performance.

Skills/Abilities

Must have at least 4 years’ career experience installing, servicing, and programming commercial access control, IP-based video systems and intrusion alarm systems. Experience with access control panel programming.

• The ability to build a video or access control server from ground up.
• Familiarity/experience with alarm panel configuration and programming.
• Understanding of SQL and databases a plus.

Certification

• Access Control: Genetec, Lenel, Software House, Prowatch.
• VMS: Genetec, Milestone, IPConfigure, Bosch.
• Security 101 will invest in training for the right candidate.

Responsibilities

• Troubleshoot wide area/segmented networks.
• Work directly with end users on how to operate systems.
• Work directly with IT departments to assist with the network topography needed for security equipment.
• Familiarity with SIP IP phone systems a bonus.
• Managing quality control and providing fanatical customer service.
• Taking responsibility for and tracking project progress.

Education

High School (or GED) minimum requirement. Electronics training from a Technical School or Military training in electronics or communications (preferred).

Security 101 is a DFWP and EOE organization with a team-oriented work environment.