Senior Field Service Technician

Security 101; United States; On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

Laptop provided

Cell phone

Job summary

Security 101 is seeking a Commercial Security Service Technician in the Dallas/Fort Worth Metroplex. The role requires 4 to 7 years of experience servicing commercial electronic security systems, including card access technology and video management systems, with certification or high proficiency with enterprise software.

The position is non-exempt with starting hourly wages ranging from $30.00 to $45.00, commensurate with skills and experience.

Qualifications

• Minimum of 7 years’ experience servicing and programming commercial access control and IP video systems.
• Experience troubleshooting networked access control and IP video systems.
• Ability to work on customer networks and perform diagnostics remotely.

Responsibilities

• Servicing, troubleshooting, programming and testing enterprise security systems with minimal supervision.
• Set up diagnostics and troubleshoot LAN networks using tools like WireShark.
• Integrate systems using SDKs or APIs where applicable.
• Provide excellent customer service and resolve issues to client satisfaction.

Skills

Access control

IP video systems

Intrusion alarms

Network troubleshooting

Remote diagnostics

Driver's license

Education

High School or GED

Electronics training (technical school or military)

Tools

WireShark

Network scanning tools

Job description

Security 101 is now recruiting for a Commercial Security Service Technician in the Dallas/Fort Worth Metroplex that has 4 to 7 years of strong experience servicing commercial electronic security systems as related to Card Access technology and video management systems with certification or high proficiency working with enterprise software.

Starting hourly wage ranges from $30.00 to $45.00, non-exempt, commensurate with skills, product knowledge and experience.

Our benefits include medical, dental, vision, prescription coverage, life & disability coverage, 401(k) match plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.

Why join Security 101?

• Competitive compensation.
• Industry-leading security solutions and support.
• Growth opportunities in a dynamic, expanding company.
• A team-oriented culture that values high performance.

Skills/Abilities:

• Must have a minimum of 7 years’ experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Must have a minimum of 7 years’ experience in troubleshooting networked access control and IP video systems, including working on the customer’s network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customer’s satisfaction.
• Must possess a valid driving license and clean MVR.

Current certification or proficiency in one of the following is a plus:

• Access Control: ProWatch, Ccure 9000, Lenel/S2, Genetec,
• Video: Genetec, Avigilon, Salient, Hanwha, Exacq, Axis. Milestone, IPConfigure

Responsibilities:

Servicing, troubleshooting, programming, and testing enterprise class security systems with minimal supervision. System knowledge of access control, IP video surveillance, intrusion, and visitor management, a must.

• Working knowledge that includes the ability to set up and perform diagnostics and troubleshooting on a LAN – familiar with tools like "WireShark" and other network scanning tools. A-PLUS!
• Familiarization and working knowledge of integrating systems using a manufacturer’s Software Development Kit (SDK) or API. A-PLUS![RH1]
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control devices.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.

Education:

• High School (or GED) minimum requirement
• Electronics training from a Technical School or Military training in electronics or communications (preferred)

Security 101 is a DFWP and EOE organization with a team-oriented work environment. Must have a clean driving record; pass a background investigation and a drug-test screening. Must also be able to work in both office and outside environments, climb a ladder, use a boom/scissor lift and carry boxes weighing 50lbs.