Service Technician

SECURITY 101; Philadelphia (Philadelphia County); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

Prescription coverage

401(k) match

Paid holidays

PTO

Cell phone

Laptop

Work vehicle

Job summary

Security 101 is now recruiting for a Commercial Security Service Technician in the Philadelphia Metro Area that has 4+ years of strong experience servicing commercial and enterprise electronic security systems as related to card access technology, video management systems and IP networking skills with certifications or high proficiency working with enterprise software.

We offer starting hourly wages from $35.00 to $45.00, non-exempt, commensurate with skills, product knowledge and experience.

Qualifications

• Minimum 4+ years facilitating and programming commercial access control, IP video systems and intrusion alarms.
• 4+ years troubleshooting networked access control and IP video systems, including customer networks.
• Experience with multi-site network support or similar roles.

Responsibilities

• Servicing, troubleshooting, programming, and testing enterprise security systems with minimal supervision.
• Set up and perform diagnostics and troubleshooting on a LAN using tools like Wireshark.
• Integrate systems via SDK/API where applicable.
• Maintain high level of customer service during interactions.

Skills

Access control systems

IP video systems

Networking

Troubleshooting

Independent work

Driving license

Education

High School Diploma or GED

Electronics training (technical school or military)

Tools

Wireshark

SDK/API integration

Job description

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Service Technician

Philadelphia

Security 101 is now recruiting for a Commercial Security Service Technician in the Philadelphia Metro Area that has 4+ years of strong experience servicing commercial and enterprise electronic security systems as related to card access technology, video management systems and IP networking skills with certifications or high proficiency working with enterprise software.

Salary:

Starting hourly wage ranges from $35.00 to $45.00, non-exempt, commensurate with skills, product knowledge and experience.

Benefits:

Our benefits include medical, dental, vision, prescription coverage, life & disability coverage, 401(k) match plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.

Why join Security 101?

• Competitive compensation.
• Industry-leading security solutions and support.
• Growth opportunities in a dynamic, expanding company.
• A team-oriented culture that values high performance.

Skills/Abilities:

• Must have a minimum of 4+ years' experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Must have a minimum of 4+ years' experience in troubleshooting networked access control and IP video systems, including working on the customer's network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customers.
• Must possess a valid driving license and clean MVR.

Current certification or proficiency in one of the following is a plus:

• Access Control: ProWatch, Gallagher, Ccure 9000, Lenel/S2, Genetec,
• Video: Genetec, Avigilon, Hanwha, Exacq, Axis. Milestone, IPConfigure
• Locking Hardware: Mechanical/Electromechanical, Assa Abloy, Schlage, Von Duprin, etc.

Responsibilities:

Servicing, troubleshooting, programming, and testing enterprise class security systems with minimal supervision. System knowledge of access control, IP video surveillance, intrusion, and visitor management is a must.

• Working knowledge that includes the ability to set up and perform diagnostics and troubleshooting on a LAN - familiar with tools like \"WireShark\" and other network scanning tools. A-PLUS!
• Familiarization and working knowledge of integrating systems through the use of a manufacturer's Software Development Kit (SDK) or API. A-PLUS![RH1]
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control devices.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.

Education:

• High School (or GED) minimum requirement
• Electronics training from a Technical School or Military training in electronics or communications (preferred)

Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment.

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