Service Technician

Hotwire Communications Ltd; Nashville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision Plans

401K Retirement Plan with CompanyMatch

Paid Vacation/Sick Time/Holidays

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts

Employee Referral Bonuses

Entertainment Discounts/Perks

Job summary

Hotwire Communications Ltd in Nashville, TN is seeking a Service Technician to perform quality installations, upgrades, disconnects and troubleshooting of video, voice and internet services. You will handle fiber optic work, IP networking, and customer premises equipment for residential and business customers.

Responsibilities include on-site service changes, reconnections, wiring drops, and ensuring safe procedures.

Qualifications

• Minimum 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Proficiency with hand and power tools.
• Valid, clean driver's license in state of hire.
• Comfort with ladder and working at heights.
• HS diploma; an associate degree preferred.
• Cisco certifications (CCT/CCENT) and Microsoft certifications (MCSA) preferred.
• Willingness to work days, weekends, evenings, and holidays and participate in on-call rotation.

Responsibilities

• Perform reconnects, disconnects, and changes of service following procedures.
• Troubleshoot fiber optic systems using 1310, 1490, 1550 nm.
• Manage routers, access points, bridges, and Wi-Fi setups.
• Troubleshoot IP and LAN issues.
• Install CAT5/CAT6 drop wire and connectors.
• Test drop wires from equipment room to end user.
• Participate in on-call rotation.
• Handle additional duties as assigned.

Skills

Fiber optic cabling

Cable/Internet installation

Tools proficiency

Driver's license

Ladder safety

Education

High School Diploma or equivalent

Associates Degree in Internet Technologies or Engineering

Tools

Cisco Certifications (CCT/CCENT)

MS Office tools

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.