Service Technician

Hotwire Communications Ltd; Salisbury (NC); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision plans

401K with company match

Paid vacation and sick time

Paid holidays including birthday

Job summary

Hotwire Communications Ltd is seeking a Service Technician responsible for quality installation practices, upgrades, disconnects and troubleshooting of services including IP and RF video, voice and internet.

Responsibilities include fiber optic testing, configuring routers and Wi‑Fi, installing CAT5/CAT6 drops, and ensuring customer equipment operates correctly. On-call and weekend work may be required.

Qualifications

• Minimum 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Proficiency using small hand tools and larger power tools.
• Must have active, clean state driver’s license.
• Comfortable working on ladders and at heights.
• High School Diploma or equivalent; Associate degree preferred.
• Cisco certifications (CCT/CCENT) and MCSA for Office preferred.
• Able to work days, weekends, evenings and holidays and participate in on-call rotation.

Responsibilities

• Perform reconnects, disconnects and service changes per company procedures.
• Troubleshoot fiber optics across 1310/1490/1550 nm wavelengths.
• Configure routers, access points and Wi‑Fi.
• Troubleshoot IP and LAN issues; install CAT5/CAT6 drops.
• Install and test drop wires and connectors.
• Identify fiber connectors and color codes.
• Set up customer PCs for internet operation.
• Test and tone drop wires from equipment room to end user.
• On-call rotation as needed.
• Other duties as assigned.

Skills

Fiber optics

Tools proficiency

Driver's license

Ladder work

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Hand tools

Power tools

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.