Service Technician

Hotwire Communications Ltd; Sunset (SC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare/Medical benefits

401K Retirement Plan

Paid Vacation/Sick Time

Paid Holidays

Paid Volunteer Time

Parental Leave

Employee Discounts

Referral Bonuses

Entertainment Discounts

Job summary

Hotwire Communications Ltd in Sunset, SC is seeking a Service Technician to perform upgrades, disconnects, and troubleshooting of IP and RF video, voice, and internet services. You will handle fiber optic troubleshooting, configure routers and Wi‑Fi, install CAT5/CAT6 drops, and ensure customer Premises equipment operates reliably.

The role requires 5+ years of field experience, fiber cabling know-how, and a valid driver's license.

Qualifications

• Minimum 5 years’ experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Proficient with hand tools and power tools.
• Active, clean driver’s license in the hiring state.
• Able to work at heights and on ladder systems.
• High school diploma or equivalent; associate degree preferred in related fields.
• Cisco CCT/CCENT and Microsoft MCSA certifications are advantageous.
• Willingness to work days, weekends, evenings and holidays; on-call rotation.

Responsibilities

• Perform reconnects and disconnects and changes of service per procedures.
• Troubleshoot fiber optic networks using 1310/1490/1550 nm wavelengths.
• Configure routers, access points, bridges and Wi‑Fi.
• Troubleshoot IP and LAN issues to customer premises equipment.
• Install CAT5/CAT6 drop wires and connectors.
• Test and tone drop wires from equipment room to end user location.
• Identify fiber connectors and color code.
• Test customer PCs for internet operation.
• Work on on‑call schedule rotation.
• Other duties as assigned.

Skills

5+ years experience

Fiber optic cabling

Hand tools

Driver's license

Working at heights

Education

High School Diploma or equivalent

Associate degree in Internet Technologies or Engineering

Tools

Cisco CCT/CCENT

Microsoft MCSA

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi‑Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on‑call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non‑restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on‑call rotation as needed

BENEFITS

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high‑speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.