Service Technician

Hotwire Communications Ltd; Winter Haven (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health/Dental/Vision

401K

Paid Vacation

Volunteer Time

Parental Leave

Service Discounts

Referral Bonuses

Entertainment Discounts

Job summary

Hotwire Communications Ltd seeks a Service Technician to perform quality installation practices, including upgrades, disconnects, and troubleshooting of IP, RF video, voice and internet services.

The role involves fiber optic troubleshooting, configuring networking gear, and handling CAT5/CAT6 drop wiring, with on-call responsibilities and a comprehensive benefits package.

Qualifications

• Requires 5+ years of experience installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience is required.
• Proficient with hand and power tools; able to work safely at heights.

Responsibilities

• Perform reconnects, disconnects, and service changes following company procedures and safety practices.
• Troubleshoot fiber optics at 1310/1490/1550 nm wavelengths.
• Configure routers, access points, bridges, and Wi-Fi systems.
• Troubleshoot IP and LAN issues for customer premises equipment.
• Install CAT5/CAT6 drop wiring and connectors.
• Test and tone all drop wires from equipment room to end user location.
• Operate on-call rotation as needed.
• Assist with additional duties as assigned.

Skills

Cable installation

Fiber optic cabling

Tools proficiency

Driver's license

Ladder safety

Education

High School Diploma

Associates Degree in Internet Technologies or Engineering

Tools

Small hand tools

Power tools

Cisco CCENT

Microsoft MCSA

Job description

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.