Service Technician

SECURITY 101; Dallas, Northern (TX, KY); Hybrid; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Life & disability coverage

401(k) match plan

Paid holidays

PTO

Cell phone

Laptop

Work vehicle

Job summary

Security 101 is seeking a Service Technician in Dallas to service and program enterprise security systems, focusing on access control, IP video surveillance, and intrusion systems.

The role requires 7+ years of hands-on experience, the ability to work independently, and a clean driving record. You’ll diagnose issues remotely when needed and interact with customers to ensure satisfaction. On-site position with a company vehicle provided.

Qualifications

• Minimum 7 years’ experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Minimum 7 years’ experience troubleshooting networked access control and IP video systems, including customer networks.
• Alternative experience such as a multi-site Network Support Specialist or similar.

Responsibilities

• Service, troubleshoot, program, and test enterprise security systems with minimal supervision.
• Set up and perform diagnostics on a LAN using networking tools.
• Integrate systems using manufacturer SDKs or APIs.
• Troubleshoot and program networked IP video systems and access control devices.
• Provide fanatical customer service and maintain system reliability.

Skills

Access control

IP video systems

Intrusion alarms

Network troubleshooting

Remote diagnostics

Driving license

Customer service

Education

High School Diploma or GED

Electronics training (technical school or military)

Tools

WireShark

LAN diagnostics tools

SDK/API integration

Job description

Service Technician

Dallas

Security 101 is now recruiting for a Commercial Security Service Technician in the Dallas/Fort Worth Metroplex that has 4 to 7 years of strong experience servicing commercial electronic security systems as related to Card Access technology and video management systems with certification or high proficiency working with enterprise software.

Salary:

Starting hourly wage ranges from $30.00 to $45.00, non-exempt, commensurate with skills, product knowledge and experience.

Benefits:

• medical
• dental
• vision
• prescription coverage
• life & disability coverage
• 401(k) match plan
• paid holidays
• PTO
• cell phone
• laptop
• work vehicle

Why join Security 101?

• Competitive compensation.
• Industry-leading security solutions and support.
• Growth opportunities in a dynamic, expanding company.
• A team-oriented culture that values high performance.

Skills/Abilities:

The Right candidate:

• Must have a minimum of 7 years’ experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Must have a minimum of 7 years’ experience in troubleshooting networked access control and IP video systems, including working on the customer’s network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customer’s satisfaction.
• Must possess a valid driving license and clean MVR.

Responsibilities:

Servicing, troubleshooting, programming, and testing enterprise class security systems with minimal supervision. System knowledge of access control, IP video surveillance, intrusion, and visitor management, a must.

Working knowledge that includes the ability to set up and perform diagnostics and troubleshooting on a LAN – familiar with tools like “WireShark” and other network scanning tools. A-PLUS!

• Familiarization and working knowledge of integrating systems using a manufacturer’s Software Development Kit (SDK) or API. A-PLUS
• [RH1]Troubleshooting and programming networked IP video systems
• Troubleshooting and programming networked access control devices
• Servicing commercial intrusion alarm systems and other IoT connected systems
• Providing fanatical customer service when dealing with customers.

Education:

• High School (or GED) minimum requirement
• Electronics training from a Technical School or Military training in electronics or communications (preferred)

Security 101 is a Drug-Free Workplace (DFWP) and Equal Opportunity Employer (EOE). Our employees work in a motivating, team-oriented work environment.

Must have a clean driving record; pass a background investigation and a drug-test screening. Must also be able to work in both office and outside environments, climb a ladder, use a boom/scissor lift and carry boxes weighing 50lbs.