Service Team Leader — Path to Manager & Excellence

VIP, Inc.; Skowhegan (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II to help lead a high-performing automotive service team. You will focus on safety, process execution, and delivering an exceptional customer experience while developing staff for future advancement.

You will learn VIP standards and manage daily operations, scheduling, and training to ensure top performance and adherence to policy across the location.

Qualifications

• Experience leading automotive service teams and coordinating daily operations.
• Strong communication and decision-making to support service quality.
• Knowledge of safety policies and regulatory compliance in service areas.

Responsibilities

• Maintain strict safety compliance and training for the team.
• Hire and mentor associates; ensure LMS and vendor training completion.
• Schedule staff to cover all hours and meet customer needs.
• Coach teams on VIP programs and customer experience standards.
• Coordinate work order assignment and monitor performance reports.

Skills

People management

Leadership

Communication

Analytical thinking

Organization

Automotive servicing knowledge

Education

Two-year related experience in automotive service management

Two-year college or technical school program recommended

Equivalent combination of education and experience

Job description

VIP, Inc. is seeking a Service Manager II to help lead a high-performing automotive service team. You will focus on safety, process execution, and delivering an exceptional customer experience while developing staff for future advancement.

You will learn VIP standards and manage daily operations, scheduling, and training to ensure top performance and adherence to policy across the location.