Senior Service Team Lead - Automotive Operations

VIP Tires & Service; Brunswick (ME); On-site; USD 70,000 - 100,000; Full time

Job summary

VIP, Inc. is seeking a Service Manager II to operate as a high-potential leader stepping in for an Assistant Manager. The role focuses on delivering excellence in customer experience, safety, and VIP service standards while preparing to lead a team at the location.

The position requires managing staff, coordinating training, and ensuring compliance with policies and regulations to Earn Automotive Customers for Life.

Qualifications

• Two years of related experience in automotive service management.
• Completion of a two-year college or technical school program.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Maintain workplace safety as priority and enforce policies.
• Learn VIP processes and assist in building an extraordinary team.
• Hire and develop associates, ensure LMS and vendor training completion.
• Schedule staff to meet customer needs across all hours.
• Communicate effectively with team via daily huddles and meetings.
• Train, support, and deliver VIP 5 for 5 customer education process.
• Manage dispatching of work orders to technicians.
• Attend off-site trainings as needed.

Skills

Team leadership

Safety compliance

Communication

Time management

Automotive service

Education

Two-year college or technical school

Tools

ASE C1

ASE P2

ASE G1

State Inspection License

Job description

VIP, Inc. is seeking a Service Manager II to operate as a high-potential leader stepping in for an Assistant Manager. The role focuses on delivering excellence in customer experience, safety, and VIP service standards while preparing to lead a team at the location.

The position requires managing staff, coordinating training, and ensuring compliance with policies and regulations to Earn Automotive Customers for Life.