Service Team Lead: Dispatch & Tech Coaching

MAG Heavy Equipment; Belgrade (MT); Híbrido; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

MAG Heavy Equipment in Belgrade, MT, seeks a Service Supervisor to lead a team of 5–15 technicians, coordinating with the Service Dispatcher and Advisor. You will oversee quotes, work orders, dispatching, and training to ensure high-quality repairs and customer satisfaction.

This role emphasizes effective communication, efficient job planning, and performance coaching to reduce downtime and improve morale. A high school diploma is required; prior service technician experience and proficiency

Qualificações

• High School diploma or equivalent required.
• Experience as Service Technician preferred.
• Proficiency with Word and Excel on PC.

Responsabilidades

• Oversee 5–15 technicians and ensure high-quality customer service.
• Coordinate with Service Dispatcher and Advisor on calls, quotes, estimates, and work orders.
• Dispatch Field Service Technicians and assign tasks to Shop Technicians.
• Provide training and mentorship to less experienced technicians.
• Coach and guide Service Department employees and monitor performance.
• Ensure accurate planning, parts availability, and workforce allocation.
• Communicate with customers about repair status and outcomes.
• Improve customer satisfaction and employee morale; reduce downtime.

Conhecimentos

Team leadership

Coaching

Customer service

Communication

Planning

Problem solving

Formação académica

High School or Equivalent

High School or Equivalent in General Studies

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

MAG Heavy Equipment in Belgrade, MT, seeks a Service Supervisor to lead a team of 5–15 technicians, coordinating with the Service Dispatcher and Advisor. You will oversee quotes, work orders, dispatching, and training to ensure high-quality repairs and customer satisfaction.

This role emphasizes effective communication, efficient job planning, and performance coaching to reduce downtime and improve morale. A high school diploma is required; prior service technician experience and proficiency