Field Service Team Lead

Bisonheavyequipment; Austin (TX); Sur place; USD 52 000 - 86 000; Plein temps

Résumé du poste

Bisonheavyequipment seeks a Service Supervisor to lead a team of 5-15 technicians and collaborate closely with the Service Dispatcher and/or Service Advisor to ensure top-tier customer service and efficient operations.

The role includes coaching staff, tracking technician performance, accurate quoting, parts availability, and dispatching field and shop technicians while maintaining strong customer communications.

Qualifications

• Required: High School or Equivalent or better.
• Preferred: High School or Equivalent or better in General Studies.
• Required: Experience working as a Service Technician; experience using Word and Excel and basic typing skills.

Responsabilités

• Coaching and guiding Service Department employees.
• Monitoring, enhancing, and sustaining Technician performance.
• Ensuring efficient job planning, including accurate quoting, parts availability, and workforce allocation.
• Addressing and resolving customer objections and concerns effectively.
• Maintaining open communication with customers, updating them on repair status as needed.
• Oversight of customer satisfaction and employee morale, implementing improvements as necessary.
• Reducing customer downtime through precise and efficient job planning and execution.
• Facilitating clear and effective communication within the company.
• Allocating tasks to Shop Technicians and coordinating the dispatch of Field Service Technicians.

Connaissances

Team leadership

Customer service

Communication

Problem solving

Training

Formation

High School or Equivalent

High School or Equivalent in General Studies (Preferred)

Outils

Microsoft Word

Microsoft Excel

Description du poste

Bisonheavyequipment seeks a Service Supervisor to lead a team of 5-15 technicians and collaborate closely with the Service Dispatcher and/or Service Advisor to ensure top-tier customer service and efficient operations.

The role includes coaching staff, tracking technician performance, accurate quoting, parts availability, and dispatching field and shop technicians while maintaining strong customer communications.