Service Team Lead

Thompson Marine; Dothan (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Thompson Marine in Dothan, Alabama is seeking a Service Supervisor to lead a team of 5-15 technicians. The role involves managing technician performance, ensuring customer satisfaction, and handling service operations efficiently.

The ideal candidate will have a high school diploma, experience as a Service Technician, and strong communication and technical skills. Skills in Microsoft Office applications are essential for this position.

Qualifications

• Experience working as a Service Technician preferred.
• Basic typing skills required for this position.
• Familiarity with Microsoft Word and Excel.

Responsibilities

• Coach and direct Service Department employees.
• Monitor and maintain Technician performance.
• Manage job planning, quoting, and parts availability.
• Handle customer objections and concerns effectively.
• Ensure proper communication with customers about repair status.
• Assign jobs and dispatch field service technicians.

Skills

Telephone / verbal / written communication skills

Microsoft Office Suite

Microsoft SharePoint

Microsoft Dynamics AX 2012

Strong technical / equipment repair skills

Education

High school diploma or the equivalent

Tools

Personal computers including Microsoft Word and Excel

Job description

Thompson Marine in Dothan, Alabama is seeking a Service Supervisor to lead a team of 5-15 technicians. The role involves managing technician performance, ensuring customer satisfaction, and handling service operations efficiently.

The ideal candidate will have a high school diploma, experience as a Service Technician, and strong communication and technical skills. Skills in Microsoft Office applications are essential for this position.