Earthmoving Field Service Supervisor: Lead Tech Teams

Thompson Marine; Montgomery, Northern (AL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Thompson Tractor in Montgomery, AL is seeking a Service Supervisor to lead a team of 5–15 technicians, ensuring top-tier customer service. You will support the Service Dispatcher and Service Advisor, handle incoming calls, quotations, work orders, and dispatch field and shop technicians.

Essential duties include coaching staff, monitoring performance, planning jobs, quoting, parts, manpower, and maintaining clear customer communication about repair status.

Qualifications

• High school diploma or equivalent.
• Experience as a Service Technician preferred; PC skills with Word/Excel and basic typing required.

Responsibilities

• Coach and direct Service Department employees.
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, quoting, parts availability, and manpower.
• Effectively handle customer objections and concerns.
• Maintain dialog with customer and inform repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve.
• Minimize customer downtime with accurate and efficient job planning and repairs.
• Effectively communicate with company personnel.
• Assign jobs to shop technicians and dispatch field service technicians.

Skills

Microsoft Office Suite

SharePoint

Dynamics AX 2012

Strong technical/repair skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Thompson Tractor in Montgomery, AL is seeking a Service Supervisor to lead a team of 5–15 technicians, ensuring top-tier customer service. You will support the Service Dispatcher and Service Advisor, handle incoming calls, quotations, work orders, and dispatch field and shop technicians.

Essential duties include coaching staff, monitoring performance, planning jobs, quoting, parts, manpower, and maintaining clear customer communication about repair status.