Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Lensa; Detroit (MI); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading career site is seeking a Service Team Coordinator for a remote telehealth call center. This role involves managing patient scheduling and inquiries, ensuring compliance with policies, and providing exceptional customer service. Ideal candidates will have strong communication skills and a passion for serving others, especially seniors. Join a rapidly expanding team dedicated to transforming healthcare for seniors.

Benefits

Competitive Compensation

Benefits

Career Growth

Supportive Work Environment

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience in a fast-paced setting is highly preferred.

Responsibilities

• Handle inbound and outbound calls related to patient scheduling and inquiries.
• Document interactions using web-based technology.
• Collaborate with team members to ensure VIP customer service.

Skills

Verbal Communication

Active Listening

Organizational Skills

Multi-tasking

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web-based CRM Systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day—for our patients and our team members. Are you innovative and entrepreneurial-minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different from most primary care providers. We’re rapidly expanding and need great people to join our team.

The Service Team Coordinator is responsible for inbound and outbound customer service calls related to patient scheduling, general inquiries, and other patient sales and service interactions. The role involves providing excellent customer service, supporting initiatives across ChenMed entities, and ensuring compliance with policies and regulations. It may require in-office presence when needed.

The schedule for this role is Monday - Friday, 9:45AM-6:45PM.

Essential Job Duties/Responsibilities

1. Operate in a call center environment, handling inbound and outbound calls related to patient scheduling, sales, and inquiries.
2. Respond to patient inquiries based on ChenMed’s care model.
3. Follow up with patients to ensure satisfaction, escalate issues as needed.
4. Make timely decisions according to department standards and policies.
5. Document interactions using web-based technology.
6. Maintain business relationships through prompt and accurate service to promote loyalty.
7. Collaborate with team members across departments to ensure VIP customer service.
8. Perform other duties as assigned by management.

Knowledge, Skills, and Abilities

• Business acuity and understanding of core functions and procedures.
• Exceptional verbal communication and active listening skills.
• Strong organizational and multi-tasking abilities.
• Passion for serving others, especially seniors, with proactive solutions.
• Ability to work effectively in a demanding environment.
• Proficiency in Microsoft Office Suite and other relevant systems.
• Willingness to work overtime as needed.
• Willingness to travel up to 10% locally, regionally, and nationwide.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED required.
• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience in a fast-paced setting is highly preferred.
• Experience with web-based CRM systems preferred.

ChenMed is transforming healthcare for seniors with a family-owned, physician-led approach. We offer competitive compensation, benefits, career growth, and a supportive work environment. Join us in making a difference every day.

Apply now: Current Employee | Contingent Worker