Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

ChenMed; Fort Myers (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading healthcare company as a Service Team Coordinator for the Telehealth Call Center. This role focuses on providing exceptional customer service to patients, ensuring satisfaction, and supporting their health needs. You'll handle calls, document interactions, and collaborate with various teams to uphold VIP service standards. The position offers competitive pay, benefits, and opportunities for career growth.

Benefits

Competitive pay

Benefits

Career growth opportunities

Qualifications

• At least 1 year of customer service experience, preferably in a call center or healthcare setting.
• Experience with web-based CRM systems is preferred.

Responsibilities

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
• Collaborate with team members across departments to deliver VIP service.
• Document interactions using web-based tools.

Skills

Communication

Organizational Skills

Customer Service

Business Acumen

Active Listening

Education

High school diploma or GED

Tools

Microsoft Office

Web-based CRM systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Join to apply for the Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern role at ChenMed.

Overview: The Service Team Coordinator handles inbound and outbound customer service calls related to patient scheduling, inquiries, and sales, supporting better patient health and ensuring VIP customer service standards. This role may require in-office presence when needed. The schedule is Monday - Friday, 9:45AM-6:45PM.

Key Responsibilities:

• Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
• Respond to patient inquiries aligned with ChenMed’s care model.
• Follow up with patients to ensure satisfaction and escalate issues when necessary.
• Document interactions using web-based tools.
• Maintain business relationships through prompt and accurate service.
• Collaborate with team members across departments to deliver VIP service.
• Perform additional duties as assigned.

Required Skills and Abilities:

• Business acumen and understanding of core functions.
• Exceptional verbal communication and active listening skills.
• Strong organizational and multi-tasking abilities.
• Passion for serving others, especially seniors.
• Proficiency in Microsoft Office and related systems.
• Willingness to work overtime and travel up to 10%.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Qualifications:

• High school diploma or GED.
• At least 1 year of customer service experience, preferably in a call center or healthcare setting.
• Experience with web-based CRM systems is preferred.

Join ChenMed to make a difference in healthcare for seniors. We offer competitive pay, benefits, and career growth opportunities. Apply now or see specific application instructions for current employees and contingent workers.