Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Lensa; NORTH MIAMI BEACH (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Service Team Coordinator for their Telehealth Call Center. This remote role involves managing patient calls, ensuring excellent customer service, and supporting healthcare delivery. Ideal candidates will have strong communication skills and a passion for serving others, especially seniors. Join a team that values innovation and growth while making a difference in patients' lives.

Benefits

Competitive pay

Benefits

Career growth

Great work-life balance

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Healthcare experience in a fast-paced setting is preferred.

Responsibilities

• Handle inbound and outbound calls for patient scheduling and inquiries.
• Respond to patient inquiries according to care model.
• Collaborate across departments to ensure VIP customer service.

Skills

Business acumen

Excellent verbal communication

Strong organizational skills

Multitasking

Passion for serving others

Ability to work in a demanding environment

Fluency in English

Education

High school diploma or GED

Tools

Microsoft Office

CRM systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote) Shift: 9:45AM-6:45PM Eastern

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day for both our patients and team members. Are you innovative, entrepreneurial, hardworking, and ambitious? Do you inspire others with kindness and joy?

We’re different from most primary care providers. We’re rapidly expanding and need great people to join our team.

The Service Team Coordinator handles inbound and outbound calls related to patient scheduling, inquiries, and sales. The role focuses on delivering excellent customer service, supporting better patient health, and assisting across ChenMed entities in compliance with policies. The role may require in-office presence when needed.

The schedule is Monday - Friday, 9:45AM-6:45PM.

Essential Job Duties

1. Handle inbound and outbound calls for patient scheduling, sales, and inquiries.
2. Respond to patient inquiries according to ChenMed’s care model.
3. Follow up to ensure satisfaction and escalate issues as needed.
4. Make timely decisions based on department policies.
5. Document interactions using web-based tools.
6. Maintain relationships through prompt, accurate service to promote loyalty.
7. Collaborate across departments to ensure VIP customer service.
8. Perform additional duties as assigned.

Knowledge, Skills, and Abilities

• Business acumen
• Understanding of core functions, practices, and procedures
• Excellent verbal communication and active listening skills
• Strong organizational and multitasking skills
• Passion for serving others, especially seniors
• Ability to work in a demanding environment
• Proficiency in Microsoft Office and other systems
• Willingness to work overtime as needed
• Willingness to travel up to 10%
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus

Education and Experience

• High school diploma or GED
• At least 1 year of customer service experience, preferably in a call center
• Healthcare experience in a fast-paced setting is preferred
• Experience with CRM systems

Join ChenMed in transforming healthcare for seniors. We offer competitive pay, benefits, career growth, and a great work-life balance. Make a difference every day.

Apply here: Current Employee