Service Support Specialist: Dispatch, Admin & Customer Care

PT Holdings LLC; Tucson (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

General Parts Group in Tucson, AZ is seeking a Service Support Specialist to be the backbone of the branch, handling a mix of dispatch, clerical, and customer-facing tasks. You will assist dispatch with work orders, manage billing notes, handle UPS shipments, and guide customers in tagging equipment for repairs, while maintaining a safe, organized office environment.

This role requires attention to detail, strong communication, and the ability to work independently with minimal supervision in a

Qualifications

• High school diploma or equivalent is required.
• At least two years of education/experience in a related field.
• Strong customer service, communication, and problem-solving skills are essential.
• Pre-employment drug screen and criminal background check required.
• Safety-first attitude and ability to work independently with minimal supervision.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging equipment for repairs.
• Manage UPS shipments and ensure proper documentation.
• Warehouse: store components correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow accident prevention procedures.
• Take on new tasks assigned by the Branch Manager.

Skills

Customer service

Communication

Problem solving

Self-motivation

Organization

Education

High School diploma or equivalent

Two years of education/experience in related field

Job description

General Parts Group in Tucson, AZ is seeking a Service Support Specialist to be the backbone of the branch, handling a mix of dispatch, clerical, and customer-facing tasks. You will assist dispatch with work orders, manage billing notes, handle UPS shipments, and guide customers in tagging equipment for repairs, while maintaining a safe, organized office environment.

This role requires attention to detail, strong communication, and the ability to work independently with minimal supervision in a