Senior Auto Parts Specialist & Customer Solutions

NAPA; Tucson (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

NAPA in Tucson, AZ is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process auto parts using our catalog and POS systems, while advising customers on technical questions and solutions.

You will maintain product knowledge, support store operations, assist with inventory, and help coordinate deliveries. The role requires strong communication, organization, and a customer-focused mindset, with

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Familiarity with POS systems and cataloging tools (e.g., TAMS).

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Skills

Communication skills

Interpersonal skills

Organizational skills

Part numbers identification

POS systems

Cataloging tools

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

TAMS cataloging tools

Job description

NAPA in Tucson, AZ is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process auto parts using our catalog and POS systems, while advising customers on technical questions and solutions.

You will maintain product knowledge, support store operations, assist with inventory, and help coordinate deliveries. The role requires strong communication, organization, and a customer-focused mindset, with