Service Support Specialist: Dispatch & Billing

General Parts Group; Tucson (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

General Parts Group in Tucson, AZ is seeking a Service Support Specialist to help across departments, starting at $18–$24 per hour. You will assist with work orders, billing notes, and equipment data while handling clerical tasks and customer guidance for repairs.

The role requires a High School diploma and at least two years of related experience, with strong communication and problem-solving skills. Safety-minded and self-motivated candidates are preferred.

Qualifications

• Requires a High School diploma or equivalent.
• Two years of education and/or experience in a related field preferred.
• Strong customer service, communication, and problem-solving skills required.
• Pre-employment drug screen and criminal background check must be cleared.

Responsibilities

• Assist dispatch in creating work orders and inputting equipment data.
• Handle clerical duties such as scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging equipment for repairs.
• Manage UPS shipments and ensure proper documentation.
• Ensure components are stored correctly in the warehouse or on Service Work Orders.
• Prioritize safety and follow accident prevention procedures.

Skills

Customer service

Clerical tasks

Communication

Problem solving

Education

High School diploma

Job description

General Parts Group in Tucson, AZ is seeking a Service Support Specialist to help across departments, starting at $18–$24 per hour. You will assist with work orders, billing notes, and equipment data while handling clerical tasks and customer guidance for repairs.

The role requires a High School diploma and at least two years of related experience, with strong communication and problem-solving skills. Safety-minded and self-motivated candidates are preferred.