Service Support Specialist

PT Holdings LLC; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

General Parts Group is seeking a Service Support Specialist to be the backbone of our Phoenix branch. The role involves handling work orders, billing notes, equipment data, and customer guidance for repairs, while ensuring smooth dispatch and documentation flows.

The position requires a HS diploma, 2 years in a related field, and strong communication and problem-solving skills. A pre-employment screening and a safety-focused mindset are essential for daily operations.

Qualifications

• High School diploma or equivalent is required.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Pre-employment drug screen and criminal background check required.
• Prioritize safety in all duties.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and daily mail management.
• Welcome and guide customers in tagging equipment for repairs.
• Manage UPS shipments with accurate documentation.
• Store components correctly in the warehouse or on Service Work Orders.
• Follow safety procedures and support Branch Manager.

Skills

Customer service

Communication

Problem solving

Safety-conscious

Independent work

Education

High School diploma or equivalent

2 years of education/experience in related field

Job description

Position at General Parts Group

Service Support Specialist

Starting pay: $18-24 per hour

Unlock Your Potential as a Service Support Specialist!

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions:

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands:

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#dispatcher #customerservice #billing