Service Support Specialist

General Parts Group; Tucson (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

General Parts Group in Tucson, AZ is seeking a Service Support Specialist to help across departments, starting at $18–$24 per hour. You will assist with work orders, billing notes, and equipment data while handling clerical tasks and customer guidance for repairs.

The role requires a High School diploma and at least two years of related experience, with strong communication and problem-solving skills. Safety-minded and self-motivated candidates are preferred.

Qualifications

• Requires a High School diploma or equivalent.
• Two years of education and/or experience in a related field preferred.
• Strong customer service, communication, and problem-solving skills required.
• Pre-employment drug screen and criminal background check must be cleared.

Responsibilities

• Assist dispatch in creating work orders and inputting equipment data.
• Handle clerical duties such as scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging equipment for repairs.
• Manage UPS shipments and ensure proper documentation.
• Ensure components are stored correctly in the warehouse or on Service Work Orders.
• Prioritize safety and follow accident prevention procedures.

Skills

Customer service

Clerical tasks

Communication

Problem solving

Education

High School diploma

Job description

Service Support Specialist

Starting pay: $18-24 per hour

Unlock Your Potential as a Service Support Specialist!

Position Summary:

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Essential Functions:

• Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
• Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
• Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
• Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Safety Advocate: Prioritize safety and follow our accident prevention procedures.
• Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.

Responsibilities of the Position:

• Team Player: This is a non-supervisory role, reporting to the Branch Manager.
• Decision Influencer: Your actions can impact people, finances, and our organization's reputation.

Minimum Qualifications:

• Educational Foundation: High School diploma or its equivalent.
• Experience Insight: Two years of education and/or experience in a related field.
• Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
• Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
• Safety-First Attitude: Prioritize safety in all you do.
• Self-Motivated and Organized: Excel at working independently with minimal supervision.

Physical Demands:

• Office Oasis: Primarily, work in a typical office environment.
• Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
• Balanced Posture: A mix of sitting, walking, and standing throughout your day.
• Tech-Savvy: Comfortably operate computers and office equipment.

General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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