Service Support Coordinator

wmhsolutions; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Stable Monday-Friday schedule

Career growth opportunities

Collaborative team environment

Job summary

WMH Solutions in Charlotte, NC is seeking a Service Support Coordinator to enhance customer experience and support service operations. In this role, you'll act as a vital link between customers and technicians, managing work orders and dispatch functions.

The ideal candidate will have experience in service coordination or customer service, problem-solving skills, and a desire for career growth. Enjoy a stable Monday-Friday schedule with opportunities to transition into leadership within a collaborative team.

Qualifications

• Experience in service coordination, dispatching, or customer service.
• Familiarity with automotive service, heavy equipment, or material handling.
• Ability to stay organized and support a team.

Responsibilities

• Coordinate service activity and manage work orders.
• Support dispatch functions and ensure customer satisfaction.
• Act as a link between technicians, customers, and operations.

Skills

Service coordination

Customer service

Problem-solving

Organizational skills

Job description

Service Support Coordinator

(Forklift & Material Handling Equipment)

Also Known As: Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer Support Coordinator | Fleet Coordinator | Operations Coordinator

Charlotte, NC

Keep Customers Moving. Keep Operations Running.

WMH Solutions is seeking a Service Support Coordinator to support our customers, technicians, and service department operations.

In this role, you'll serve as a critical link between customers, field technicians, parts personnel, and branch operations by coordinating service activity, managing work orders, supporting dispatch functions, and helping deliver an exceptional customer experience.

This opportunity is ideal for someone with experience in service coordination, dispatching, customer service, automotive service, heavy equipment, fleet operations, industrial equipment, construction equipment, or material handling.

If you enjoy solving problems, supporting people, staying organized, and helping a team succeed, we'd love to speak with you.

Why Candidates Love This Role

• Stable Monday-Friday schedule
• Opportunity to transition from the field into operations and leadership pathways
• Work closely with technicians, customers, and branch leadership
• Use your technical and service knowledge without spending every day in the field
• Career growth opportunities within a growing organization
• Join an industry-leading company with over 35 years of success
• Be part of a collaborative team where your contributions matter