Service Coordinator / Dispatcher

wmhsolutions; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Leadership development programs

Internal promotion opportunities

Job summary

WMH Solutions is seeking a Service Coordinator / Dispatcher in Charlotte, NC. This full-time onsite role is crucial for coordinating technician schedules and managing service work orders, ensuring both customer satisfaction and technician productivity. Ideal candidates will have experience in service dispatching, fleet maintenance, and customer support, with excellent organizational skills.

Join a team that has led in material handling equipment service for over 35 years, providing stable career opportunities and a culture focused on development and support.

Qualifications

• Experience in service dispatching or fleet maintenance.
• Strong organizational and communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Coordinate technician schedules and manage service work orders.
• Communicate with customers and support billing.
• Ensure service operations run efficiently.

Skills

Service dispatching

Customer support

Communication

Organization

Fleet maintenance

Job description

Service Coordinator / Dispatcher

Forklift & Material Handling Equipment Service

Location: Charlotte, NC. Full-Time. Onsite. Monday-Friday. Competitive pay based on experience.

Help Keep Customers Running

WMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers, technicians, and service operations team.

If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations, this could be an excellent opportunity to grow your career.

In this role, you'll help coordinate technician schedules, manage service work orders, communicate with customers, support billing and documentation, and keep service operations moving efficiently.

Simply put: you'll be one of the key people helping customers get the support they need and helping technicians stay productive in the field.

Why This Role Matters

When a customer's equipment is down, every minute matters. This position serves as the connection point between:

• Customers
• Field Service Technicians
• Parts Personnel
• Branch Operations
• Service Leadership

Your ability to stay organized, communicate clearly, and keep moving pieces aligned directly impacts customer satisfaction, technician productivity, and overall service performance.

Why Join WMH?

For more than 35 years, WMH Solutions has been a trusted leader in material handling equipment, service, rentals, fleet management, automation, and warehouse solutions.

Today, WMH supports customers across six states with 11 locations and more than 250 associates.

What Sets WMH Apart?

• Exclusive Linde Material Handling dealership partner
• 35+ years of industry leadership
• Growing service organization
• Industry-leading technology and equipment
• Internal promotion opportunities
• Leadership development programs
• Long-term career stability
• Team-oriented culture

At WMH, we don't just fill positions.

We invest in people and help build long-term careers.