Service Support Coordinator

WMH Solutions; Piney Flats (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Job summary

WMH Solutions in Piney Flats, TN is looking for a Service Support Coordinator to enhance customer and technician interactions. This role involves managing service calls, schedules, and maintaining service records.

The ideal candidate will have a high school diploma, over 2 years of relevant experience, and strong multitasking abilities. Benefits include medical, dental, and vision insurance, retirement matching, and opportunities for professional development.

Qualifications

• 2+ years of experience in service coordination, dispatching, customer service, or administration.
• Strong communication skills and detail-oriented.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Coordinate service calls and technician schedules.
• Assist with service work orders and customer inquiries.
• Ensure efficient and accurate service work completion.

Skills

Organizational Skills

Customer Service

Dispatching

Multitasking

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office

Service Management Software

Job description

Service Support Coordinator

Department: Service

Employment Type: Full Time

Location: BR04- PINEY FLATS, TN

Reporting To: Nick Arredondo

Description

Also Known As: Service Coordinator, Service Dispatcher, Service Administrator, Service Writer, Customer Support Coordinator, Fleet Coordinator, Operations Coordinator. Piney Flats, TN.

WMH Solutions is seeking a Service Support Coordinator to support our customers, technicians, and service department operations.

In this role, you will serve as a critical link between customers, field technicians, parts personnel, and branch operations by coordinating service activity, managing work orders, supporting dispatch functions, and helping deliver an exceptional customer experience.

This opportunity is ideal for someone with experience in service coordination, dispatching, customer service, automotive service, heavy equipment, fleet operations, industrial equipment, construction equipment, or material handling.

If you enjoy solving problems, supporting people, staying organized, and helping a team succeed, we would love to speak with you.

What You'll Do

• Coordinate service calls and technician schedules
• Assist with technician dispatching and workload management
• Monitor work-in-progress (WIP) and service activity
• Ensure service work is completed efficiently and accurately
• Communicate scheduling updates to customers and technicians
• Serve as a primary point of contact for service-related inquiries
• Deliver outstanding customer service and follow‑up
• Provide updates regarding repairs, maintenance, and service status
• Build strong relationships with customers and internal teams
• Open, manage, and close service work orders
• Maintain accurate service records and documentation
• Ensure labor, parts, and billing information is entered correctly
• Support warranty administration and service processing
• Ensure accurate service‑writing procedures and documentation while supporting continuous process improvement initiatives
• Support rental and fleet administration activities
• Assist with shipping, receiving, and service documentation
• Generate service‑related reports and operational metrics
• Maintain accurate customer and equipment records
• Work closely with technicians, service managers, parts personnel, and vendors
• Help improve service efficiency and customer satisfaction
• Support branch operations and departmental initiatives

Ideal Candidates

• Service Coordinator
• Service Dispatcher
• Service Writer
• Service Administrator
• Automotive Service Advisor
• Fleet Coordinator
• Maintenance Coordinator
• Rental Coordinator
• Customer Service Representative
• Operations Coordinator
• Heavy Equipment Support Specialist
• Parts Coordinator
• Branch Administrator
• Service Manager
• Lead Technician looking to transition into a support role

Qualifications

• High School Diploma or GED
• 2+ years of experience in service coordination, dispatching, customer service, administration, operations support, or related fields
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Strong attention to detail and follow‑through
• Ability to prioritize multiple tasks in a fast‑paced environment
• Proficiency with Microsoft Office and computer systems
• Forklift industry experience
• Material handling experience
• Heavy equipment experience
• Construction equipment experience
• Automotive service experience
• Fleet management experience
• Service management software experience

What We Offer

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short‑Term & Long‑Term Disability Coverage
• Competitive Compensation
• 401(k) with Company Match
• Profit Sharing Opportunities
• Paid Time Off
• Paid Holidays
• Internal Promotion Opportunities
• Leadership Development Programs
• Technical Training
• Professional Development
• Mentorship & Career Growth
• Cell Phone Allowance
• Employee Recognition Programs
• Team‑Oriented Culture
• Long‑Term Career Stability
• Growing Organization with Advancement Opportunities