Service Coordinator / Dispatcher

WMH Solutions

Chattanooga (TN)

On-site

USD 42,000 - 62,000

Full time

8 days ago

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Benefits offered by this job

Medical Insurance

401(k) with Company Match

Paid Holidays

Paid Time Off

Professional Development

Job summary

WMH Solutions in Chattanooga, TN is seeking a Service Coordinator/Dispatcher for onsite, full-time work. The role coordinates technician schedules, manages service work orders, and communicates with customers to keep service operations moving efficiently.

You will support billing/documentation and ensure accurate customer and equipment records, while helping technicians stay productive in the field. No two days are the same.

Qualifications

Minimum high school diploma or GED required.
Strong organizational and multitasking skills.
Excellent communication and attention to detail.

Responsibilities

Coordinate incoming customer service requests and schedule field technicians.
Open, manage, and close service work orders; ensure accurate documentation and billing info.
Update customers on service progress and timelines; maintain WIP visibility.

Skills

Service Coordination

Service Dispatch

Customer Service

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Service Coordinator / Dispatcher

Department: Service

Employment Type: Full Time

Location: BR06- CHATTANOOGA, TN

Reporting To: Lew Perry

Description

Charlotte, NC | Full-Time | Onsite | Monday-Friday

Competitive Pay Based on Experience

WMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers, technicians, and service operations team.

If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations, this could be an excellent opportunity to grow your career.

In this role, you'll help coordinate technician schedules, manage service work orders, communicate with customers, support billing and documentation, and keep service operations moving efficiently.

You'll be one of the key people helping customers get the support they need and helping technicians stay productive in the field.

When a customer's equipment is down, every minute matters.

This position serves as the connection point between:

Customers
Field Service Technicians
Parts Personnel
Branch Operations
Service Leadership

Your ability to stay organized, communicate clearly, and keep moving pieces aligned directly impacts customer satisfaction, technician productivity, and overall service performance.

For more than 35 years, WMH Solutions has been a trusted leader in material handling equipment, service, rentals, fleet management, automation, and warehouse solutions.

Today, WMH supports customers across six states with 11 locations and more than 250 associates.

Exclusive Linde Material Handling dealership partner

35+ years of industry leadership

Growing service organization

Industry-leading technology and equipment

Internal promotion opportunities

Leadership development programs

Long-term career stability

Team-oriented culture

At WMH, we don't just fill positions.

We invest in people and help build long-term careers.

Compensation & Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term & Long-Term Disability
401(k) with Company Match
Profit Sharing Opportunities
Paid Holidays
Paid Time Off
Cell Phone Allowance
Professional Development
Leadership Development Opportunities
Internal Career Growth

What You'll Do

Coordinate incoming customer service requests
Schedule and dispatch field service technicians
Manage technician workloads and service activity
Monitor work-in-progress (WIP)
Communicate scheduling updates and service timelines

Open, manage, and close service work orders
Maintain accurate service documentation
Ensure labor, parts, and billing information is entered correctly
Support warranty and service processing activities
Maintain accurate customer and equipment records

Serve as a primary point of contact for service-related inquiries
Provide customers with service status updates
Coordinate communication between customers and technicians
Deliver a high level of customer service and follow-through

Support service reporting and documentation
Assist with fleet and rental administration activities
Support branch service operations
Help identify opportunities to improve efficiency and customer satisfaction

Dispatching technicians

Updating customers on service progress

Creating and processing work orders

Coordinating parts and labor information

Monitoring technician schedules

Resolving service-related issues

Supporting billing and documentation

Helping the team stay organized and on schedule

No two days are exactly the same.

Success comes from staying organized, communicating effectively, and keeping multiple priorities moving forward.

What We're Looking For

Service Coordination
Service Dispatch
Service Writing
Automotive Service Advising
Fleet Maintenance Coordination
Equipment Service Support
Heavy Equipment Operations
Construction Equipment Service
Material Handling Equipment
Customer Service
Operations Support
Branch Administration

High School Diploma or GED
2+ years of experience in service coordination, dispatching, customer support, operations support, administration, or related fields
Strong organizational and multitasking skills
Excellent communication skills
Strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office and computer systems