Service Coordinator

RC&E, LLC; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare benefits day 1

401(k) with Roth option

Weekly paycheck

Paid holidays

Paid time off

Learning & development

Employee referral bonus

Tuition reimbursement

Job summary

RC&E, LLC in Fort Worth, TX is seeking a Service Coordinator to join our service support team. You will develop relationships with commercial/industrial customers, process orders, and communicate work order status while delivering high levels of customer service.

Responsibilities include directing field technicians, handling inquiries, preparing quotes, managing work orders, and coordinating with parts and vendors.

Qualifications

• 3-5 years in a fast-paced B2B customer support role.
• 3-5 years of experience performing service scheduling, order processing, and inside customer service for industrial customers.
• Experience handling difficult customers in a service support role.

Responsibilities

• Instruct senior field technicians on daily assignments including planned maintenance and emergency service work.
• Respond to customer inquiries for service and/or parts in a timely and professional manner.
• Create and communicate customer quotes and orders in the computer system.
• Create, assign, and process service work orders for technicians and the service manager.
• Enter and maintain customer account information for service business.
• Interface with the parts warehouse and/or vendors on purchase orders and parts deliveries, including expedited processing for urgent requests.
• Weekly processing of technician time sheets and expenses.
• Working hours: 7:30AM until 4:30PM and additional hours as needed.

Skills

Communication

Customer service

Self-motivation

Organizational skills

Multitasking

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Teams

Work order software

Job description

Description The Service Coordinator works as a member of a service support team, develops relationships with customers, processes orders, and communicates work order status, etc. as efficiently as possible while providing the highest level of customer service. The Service Coordinator remains attentive to customer needs for field service, rebuild shop repairs, and equipment service sales opportunities. They work closely with RC&E service, contract, and sales staff to develop long-term client relationships. Commercial/industrial customers include cold storage facilities, distribution, and production facilities.

Job Type

Full-time

Key Responsibilities

• Instruct senior field technicians on daily assignments which include contractual planned maintenance and emergency service work.
• Respond to customer inquiries for service and/or parts in a timely and professional manner (email, phone, portal, etc.).
• Efficiently create & communicate customer requested quotes and orders within the computer system.
• Create, assign, and process service work orders for technicians and service manager.
• Enter and maintain customer account information for service business.
• Interface with the parts warehouse and/or vendors on purchase orders and parts/components deliveries, including expedited processing for urgent requests.
• Weekly processing of technician time sheets and expenses.
• Working hours: 7:30AM until 4:30PM and addition hours as needed.

Requirements

• High school diploma or equivalent.
• 3-5 years of experience in a fast-paced customer support role, business to business strongly preferred.
• 3-5 years of experience performing service scheduling, order processing, and inside customer service to industrial customers strongly preferred.
• Experience handling difficult customers preferably in a service support role.
• Experience with Microsoft Outlook (email, calendar), Microsoft Teams, and work order software.
• Able to multi-task, prioritize, and work well under pressure.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Self-motivated with a strong sense of urgency.
• Strong organizational skills.

Benefits

• Eligible for healthcare benefits on Day 1 of employment:
  • Medical, dental, vision, and prescription drug coverage
  • Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
  • Health Savings Account (HSA)
  • Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
  • Accident Hospital Indemnity
  • Company-paid Short and Long-term Disability Insurance
  • Pet Insurance
• Employer matched 401(k) saving plan (with Roth option)
• Weekly paycheck
• Generous paid holiday schedule (11 days per year)
• Paid time off (vacation + sick time)
• Learning & Development programs
• Employee Referral Bonus Program
• Tuition Reimbursement

EOE – Disability/Veterans