Service Coordinator / Dispatcher

wmhsolutions; Tennessee; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Career development programs

Team-oriented culture

Long-term career stability

Job summary

WMH Solutions in Tennessee is looking for a Service Coordinator / Dispatcher to manage technician schedules and service work orders. This role is essential in helping customers maintain their equipment and assisting technicians to be productive in the field.

With over 35 years of experience, WMH Solutions emphasizes career growth and offers a supportive environment. Candidates should have experience in service dispatching, strong communication, and organizational skills.

Qualifications

• Experience in service dispatching or customer support.
• Strong communication and organization skills.

Responsibilities

• Coordinate technician schedules and manage service work orders.
• Communicate with customers and support billing and documentation.
• Aid in keeping service operations moving efficiently.

Skills

Service dispatching

Customer support

Communication

Organization

Service writing

Job description

Service Coordinator / Dispatcher

Forklift & Material Handling Equipment Service

Location: Charlotte, NC. Full-Time. Onsite. Monday-Friday. Competitive pay based on experience.

Help Keep Customers Running

WMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers, technicians, and service operations team.

If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations, this could be an excellent opportunity to grow your career.

In this role, you'll help coordinate technician schedules, manage service work orders, communicate with customers, support billing and documentation, and keep service operations moving efficiently.

Simply put: you'll be one of the key people helping customers get the support they need and helping technicians stay productive in the field.

Why This Role Matters

When a customer's equipment is down, every minute matters. This position serves as the connection point between:

• Customers
• Field Service Technicians
• Parts Personnel
• Branch Operations
• Service Leadership

Your ability to stay organized, communicate clearly, and keep moving pieces aligned directly impacts customer satisfaction, technician productivity, and overall service performance.

Why Join WMH?

For more than 35 years, WMH Solutions has been a trusted leader in material handling equipment, service, rentals, fleet management, automation, and warehouse solutions.

Today, WMH supports customers across six states with 11 locations and more than 250 associates.

What Sets WMH Apart?

• Exclusive Linde Material Handling dealership partner
• 35+ years of industry leadership
• Growing service organization
• Industry-leading technology and equipment
• Internal promotion opportunities
• Leadership development programs
• Long-term career stability
• Team-oriented culture

At WMH, we don't just fill positions.

We invest in people and help build long-term careers.