Service Supervisor: Lead the Team & Drive Customer Satisfaction

Papé Machinery, Inc. in; Fremont (CA); On-site; USD 75,000 - 148,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Roth 401(k) match

Training & tuition reimbursement

Paid holidays

Vacation time

Career advancement

Job summary

Pape’ Machinery, Inc. is seeking a Service Supervisor in Fremont, CA to lead the service team and manage shop processes, budgets, and customer satisfaction. You will mentor technicians, optimize workflows, and ensure timely repairs while maintaining safety standards.

We offer robust training, competitive pay, and comprehensive benefits. If you excel at leading teams and delivering exceptional service, join our growing organization in the West.

Qualifications

• Experience as a mechanic with construction equipment is required.
• Prior service supervision experience preferred.
• Excellent verbal and written communication skills; basic computer skills (Word and Excel).

Responsibilities

• Supervise service department personnel and conduct annual reviews.
• Organize, schedule, and assign work; monitor performance to minimize downtime.
• Drive timely completion of repairs by coordinating parts and resolving bottlenecks.
• Ensure work orders are closed with accurate labor and parts and promptly invoiced.
• Monitor work-in-process and aging orders to keep turnaround times low.
• Keep customers informed on repair status and any changes in scope or cost.
• Quote Sales Department custom jobs for sold equipment.
• Support Rental by repairing and/or checking in machines.
• Follow company policy regarding credit and cash transactions.
• Mentor apprentice technicians and support journeymen.
• Maintain safety standards and policies.
• Assist management in achieving departmental goals and metrics.
• Bring operational experience including budgeting and staffing.
• Provide stellar customer service with a positive attitude.
• Lead with strong leadership skills.

Skills

Leadership

People management

Verbal & written communication

Microsoft Word & Excel

Tools

MS Word

Excel

Job description

Pape’ Machinery, Inc. is seeking a Service Supervisor in Fremont, CA to lead the service team and manage shop processes, budgets, and customer satisfaction. You will mentor technicians, optimize workflows, and ensure timely repairs while maintaining safety standards.

We offer robust training, competitive pay, and comprehensive benefits. If you excel at leading teams and delivering exceptional service, join our growing organization in the West.