Service Department Leader — Growth, Training & Impact

Papé Machinery, Inc.; Fremont (CA); On-site; USD 75,000 - 148,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation leave

Job summary

Papé Machinery, Inc. in Fremont, CA is seeking a Service Supervisor to lead the service team and ensure high-quality repairs and customer satisfaction. You will oversee shop processes, mentor technicians, and collaborate with departments to drive performance.

The ideal candidate has hands-on mechanic experience with construction equipment, proven supervision skills, and a strong focus on safety, mentoring, and on-time repair delivery.

Qualifications

• Experience supervising a service department or shop team.
• Prior mechanic experience with construction equipment.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise service department personnel, including mentoring and coaching.
• Organize, prioritize, schedule, and assign work to service personnel.
• Drive timely completion of repairs and keep parts available.
• Ensure accurate work orders, invoicing, and billing turnaround.
• Monitor work-in-progress and aging work orders.
• Provide stellar customer service and maintain safety standards.

Skills

Leadership

Team leadership

Customer service

Job description

Papé Machinery, Inc. in Fremont, CA is seeking a Service Supervisor to lead the service team and ensure high-quality repairs and customer satisfaction. You will oversee shop processes, mentor technicians, and collaborate with departments to drive performance.

The ideal candidate has hands-on mechanic experience with construction equipment, proven supervision skills, and a strong focus on safety, mentoring, and on-time repair delivery.