Service Supervisor

Pape' Machinery Inc; Fremont (CA); On-site; USD 75,000 - 148,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) Retirement Plans

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Holidays

Job summary

Pape’ Machinery, Inc. in Fremont, CA is seeking a Service Supervisor to lead the service team, manage shop processes, and drive customer satisfaction.

You will mentor technicians, oversee scheduling, ensure timely repairs, bill accurately, and maintain safety standards while supporting growth and operational goals.

Competitive pay based on experience with comprehensive benefits and a strong emphasis on work-life balance.

Qualifications

• Experience leading service teams and managing shop operations.
• Strong communication and customer service skills.
• Experience with budgeting and scheduling.
• Prior mechanic experience with construction equipment.

Responsibilities

• Supervise service department personnel and conduct annual reviews.
• Plan and assign work, monitor performance, minimize downtime.
• Drive completion of repairs and ensure timely billing.
• Close work orders and invoice accurately.
• Monitor work-in-progress and aging orders.
• Keep customers informed on status and changes.
• Quote custom jobs for sold new equipment.
• Support Rental by repairing equipment.
• Follow credit and cash policies.
• Mentor apprentices and support journeymen.
• Uphold safety standards and policies.
• Assist management in achieving departmental goals.
• Provide stellar customer service.
• Lead with strong leadership.

Skills

Leadership

Team mentoring

Customer service

Verbal & written communication

Budgeting

Mechanic experience

Tools

Microsoft Word

Microsoft Excel

Job description

Pape' Machinery, Inc. - Construction & Forestry
43510 Osgood Rd
Fremont, CA 94539, USA

• Full-Time
• Requisition #: SERVI031252

Description

SERVICE SUPERVISOR:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a member to lead their Service team in Fremont, CA.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ team!

WHAT YOU’LL DO:

As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will:

• Supervise service department personnel, including mentoring, coaching, providing feedback, and giving annual reviews.
• Organize, prioritize, schedule and assign work to service personnel and monitor their performance, with a focus on minimizing customer downtime and completing repairs on time.
• Drive timely completion of customer repairs by keeping jobs moving, coordinating parts availability, and resolving bottlenecks quickly.
• Ensure completed work orders are closed out and customers are invoiced promptly, with accurate labor, parts, and documentation.
• Monitor work‑in‑process and aging work orders to keep repair and billing turnaround times low.
• Keep customers informed on repair status, estimated completion, and any changes in scope or cost.
• Quote Sales Department custom jobs for sold new equipment.
• Support the Rental department by promptly repairing and/or checking in machines.
• Follow company policy regarding credit and cash transactions.
• Mentor apprentice technicians and support established journeymen.
• Maintain the highest standards in safety practices and policies.
• Assist management in achieving departmental goals and metrics, including repair turnaround and billing timeliness.
• Bring prior operational experience, with an understanding of budgeting, staffing, and personnel procedures.
• Provide stellar customer service with a positive attitude.
• Lead with strong leadership skills and mindset.

WHAT YOU NEED:

To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers. This position requires excellent verbal and written communication skills, along with basic computer skills, including Microsoft Word and Excel. Prior experience as a mechanic with construction equipment is necessary. An established track record of service supervision is preferred.

Compensation: $75,000 - $148,000/yr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.