Service Supervisor: Lead Machinery Service & Customers

Pape' Machinery, Inc; Wenatchee (WA); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

401(k) & Roth 401(k)

Medical, Dental, Vision and Insurance

Tuition reimbursement for training

Job summary

Pape’ Machinery, Inc. is seeking a Service Supervisor to lead the Wenatchee service team. You will supervise shop processes, financials, and mechanic development while maximizing customer satisfaction and communication.

You will drive efficiency and consistency in work orders and staff performance. Ideal candidates bring leadership experience in maintenance/repair environments, budgeting knowledge, and a customer-focused approach to deliver exceptional service.

Qualifications

• Experience as a mechanic/service professional with equipment knowledge.
• Operational budgeting and staffing experience.
• Strong leadership and results-driven mindset.
• Ability to maintain positive customer and employee relations.

Responsibilities

• Supervise and manage all shop processes and financials.
• Develop mechanics and improve customer satisfaction.
• Ensure work orders are processed efficiently with clear communication.
• Lead a results-driven service team.

Skills

Leadership

Budgeting

Customer relations

Mechanical background

Job description

Pape’ Machinery, Inc. is seeking a Service Supervisor to lead the Wenatchee service team. You will supervise shop processes, financials, and mechanic development while maximizing customer satisfaction and communication.

You will drive efficiency and consistency in work orders and staff performance. Ideal candidates bring leadership experience in maintenance/repair environments, budgeting knowledge, and a customer-focused approach to deliver exceptional service.