Heavy Equipment Shop Supervisor/Service Supervisor

Papé Group; Fremont (CA); On-site; USD 75,000 - 148,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) retirement plans

Medical, dental, vision and prescribed

Flexible Spending Accounts (Flex Plans

Life Insurance

Short- and Long-Term Disability

Employee Assistance Program

Tuition Reimbursement for Training

Vacation time with tier progression

Paid holidays

Advancement opportunities

Training and mentoring

Job summary

Papé Machinery in Fremont, CA is seeking a Service Supervisor to lead the service department, manage shop processes, and drive customer satisfaction. The role focuses on supervising technicians, organizing workloads, and ensuring timely, accurate repairs with strong emphasis on safety and client service.

Ideal candidates will have heavy equipment mechanics background, proven service supervision, and strong communication. The company offers competitive pay and comprehensive benefits.

Qualifications

• Proven track record of service supervision.
• Experience with construction equipment.
• Excellent verbal and written communication skills.
• Basic computer skills (Word & Excel).

Responsibilities

• Supervise service department personnel and conduct annual reviews.
• Plan and assign work to technicians to minimize downtime and ensure timely repairs.
• Drive timely completion of customer repairs and maintain proper documentation for billing.
• Mentor apprentices and support journeymen; uphold safety standards.
• Maintain safety policies and contribute to departmental goals and metrics.

Skills

Heavy equipment service experience

Supervisory experience

Leadership

Customer service mindset

Communication skills

Tools

MS Word

Excel

Job description

Are you ready to lead a high-performing team and drive outstanding results? Bring your heavy equipment service and supervisory experience to a role where you can make an impact beyond individual repairs.

Earn a competitive salary with growth potential while leading service operations for an established, family-owned equipment dealer with 85+ years of industry experience. Join a company known for its extensive equipment inventory, strong customer relationships, and commitment to supporting its team.

Papé Machinery is seeking a Service Supervisor to join their team in the Fremont, CA area.

If you have heavy equipment mechanics experience and an established track record of service supervision with knowledge of construction and forestry equipment, Papé Machinery wants to hear from you!

Why Service Supervisors Join the Pape Team:

• Competitive Pay: Earn $75,000-$148,000 annually based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation – Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard, and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Position Summary:

As the Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, and customer satisfaction. Every day you will:

• Supervise service department personnel, including mentoring, coaching, providing feedback, and giving annual reviews.
• Organize, prioritize, schedule and assign work to service personnel and monitor their performance, with a focus on minimizing customer downtime and completing repairs on time.
• Drive timely completion of customer repairs by keeping jobs moving, coordinating parts availability, and resolving bottlenecks quickly.
• Ensure completed work orders are closed out and customers are invoiced promptly, with accurate labor, parts, and documentation.
• Monitor work-in-process and aging work orders to keep repair and billing turnaround times low.
• Keep customers informed on repair status, estimated completion, and any changes in scope or cost.
• Estimate customer repairs.
• Quote Sales Department custom jobs for sold new equipment.
• Support the Rental department by promptly repairing and/or checking in machines.
• Follow company policy regarding credit and cash transactions.
• Mentor apprentice technicians and support established journeymen.
• Maintain the highest standards in safety practices and policies.
• Assist management in achieving departmental goals and metrics, including repair turnaround and billing timeliness.
• Bring prior operational experience, with an understanding of budgeting, staffing, and personnel procedures.
• Provide stellar customer service with a positive attitude.
• Lead with strong leadership skills and mindset.

Requirements:

To thrive in this role, you must be a great leader, results-driven, and have a desire to create a great experience for our customers. This position requires excellent verbal and written communication skills along with basic computer skills, including Microsoft Word and Excel. Prior experience as a mechanic with construction equipment is necessary. An established track record of service supervision is preferred.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

The Papé Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.