Heavy Equipment Service Shop Supervisor

Papé Group; Fremont (CA); On-site; USD 75,000 - 148,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) retirement plans

Medical, dental, vision and prescribed

Flexible Spending Accounts (Flex Plans

Life Insurance

Short- and Long-Term Disability

Employee Assistance Program

Tuition Reimbursement for Training

Vacation time with tier progression

Paid holidays

Advancement opportunities

Training and mentoring

Job summary

Papé Machinery in Fremont, CA is seeking a Service Supervisor to lead the service department, manage shop processes, and drive customer satisfaction. The role focuses on supervising technicians, organizing workloads, and ensuring timely, accurate repairs with strong emphasis on safety and client service.

Ideal candidates will have heavy equipment mechanics background, proven service supervision, and strong communication. The company offers competitive pay and comprehensive benefits.

Qualifications

• Proven track record of service supervision.
• Experience with construction equipment.
• Excellent verbal and written communication skills.
• Basic computer skills (Word & Excel).

Responsibilities

• Supervise service department personnel and conduct annual reviews.
• Plan and assign work to technicians to minimize downtime and ensure timely repairs.
• Drive timely completion of customer repairs and maintain proper documentation for billing.
• Mentor apprentices and support journeymen; uphold safety standards.
• Maintain safety policies and contribute to departmental goals and metrics.

Skills

Heavy equipment service experience

Supervisory experience

Leadership

Customer service mindset

Communication skills

Tools

MS Word

Excel

Job description

Papé Machinery in Fremont, CA is seeking a Service Supervisor to lead the service department, manage shop processes, and drive customer satisfaction. The role focuses on supervising technicians, organizing workloads, and ensuring timely, accurate repairs with strong emphasis on safety and client service.

Ideal candidates will have heavy equipment mechanics background, proven service supervision, and strong communication. The company offers competitive pay and comprehensive benefits.