Service Supervisor: Lead Techs, Grow Customer Satisfaction

N C Machinery Co. in; Fairbanks (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Telehealth

Paid Vacation, Holidays & Sick Leave

401k with company match

Life Insurance

Employee Discounts

Seniority Bonus

Recognition Program

Job summary

Harnish Group Inc. is seeking a Service Supervisor at its Fairbanks Branch to lead the service department and work well with people, adapt to change, and thrive under pressure while promoting growth and customer satisfaction.

Responsibilities include reviewing workloads, coordinating quotes with customers to resolve billing conflicts, ensuring repairs and preps are completed on time and on budget, and mentoring technicians to improve safety and efficiency.

Qualifications

• Must have a valid driver's license.
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Familiarity with all forms of shop tooling to assist technicians as needed.
• Two+ years service management / supervision experience preferred.
• Knowledge of DBS system; able to work in a physical environment; proficient with MS Office.

Responsibilities

• Review workload and address potential problems; work with customers on quotes to resolve billing conflicts; be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Skills

Customer service

People management

Problem solving

Communication

DBS system knowledge

Education

High School diploma or equivalent

Tools

Shop tooling knowledge

Microsoft Office

Job description

Harnish Group Inc. is seeking a Service Supervisor at its Fairbanks Branch to lead the service department and work well with people, adapt to change, and thrive under pressure while promoting growth and customer satisfaction.

Responsibilities include reviewing workloads, coordinating quotes with customers to resolve billing conflicts, ensuring repairs and preps are completed on time and on budget, and mentoring technicians to improve safety and efficiency.