Service Supervisor: Lead Techs, Boost Customer Satisfaction

N C Machinery Co.; Fairbanks (AK); On-site; USD 85,000 - 110,000; Full time

Job summary

Harnish Group Inc. is seeking a Service Supervisor at the Fairbanks Branch to lead a team of technicians and drive growth in the service department through superior performance and customer satisfaction.

You will review workload, manage quotes with customers, ensure timely and on-budget repairs, and coordinate training to develop technicians, while maintaining safety and efficiency in a fast-paced shop environment.

Qualifications

• Must have a valid driver's license.
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Two+ years service management / supervision experience preferred.
• Familiarity with shop tooling to assist technicians as needed.
• Knowledge of DBS system is a plus; ability to use Microsoft Office software and hardware.

Responsibilities

• Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Skills

People management

Customer satisfaction

Conflict resolution

Service leadership

Safety compliance

DBS knowledge

MS Office

Education

High School diploma or equivalent

Tools

Shop tooling

MS Office

DBS system

Job description

Harnish Group Inc. is seeking a Service Supervisor at the Fairbanks Branch to lead a team of technicians and drive growth in the service department through superior performance and customer satisfaction.

You will review workload, manage quotes with customers, ensure timely and on-budget repairs, and coordinate training to develop technicians, while maintaining safety and efficiency in a fast-paced shop environment.