Service Supervisor

Harnish Group Inc.; Fairbanks (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Telehealth

Paid Vacation, Holidays & Sick Leave

Employee Referral Bonus

401k w/Company Match and Profit Sharin

Life Insurance

Job summary

Harnish Group Inc. in Fairbanks is seeking a Service Supervisor to lead the service department and drive customer satisfaction. You will manage workloads, coordinate repairs and preps, and supervise technicians to ensure safe, efficient service delivery.

Ideal candidates bring 3–5 years in service management, a valid driver’s license, and proficiency with DBS and MS Office. The role emphasizes cost control, timely delivery, and professional growth within a dynamic environment.

Qualifications

• Must have a valid driver’s license.
• High school diploma or equivalent.
• Minimum of 3–5 years' experience in a service department.
• Familiarity with shop tooling to assist technicians.
• Two+ years service management/supervision experience preferred.
• Knowledge of DBS system is a plus and ability to work in a physical work environment.
• Proficient with Microsoft Office software.

Responsibilities

• Review workload and address potential problems, work with customers on quotes to resolve billing conflicts, and be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts.

Skills

Customer service

Leadership

Communication

Problem solving

Stress management

Education

High School Diploma

Tools

MS Office

DBS system

Shop tooling knowledge

Job description

Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Responsibility

• Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Qualifications & Experience Needed

• Must have a valid driver's license,
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Two+ years service management / supervision experience preferred.
• Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.

Company Benefits

• Medical, Dental, Vision insurance
• Telehealth
• Paid Vacation, Holidays & Sick Leave
• Employee Referral Bonus
• Safety boot reimbursement
• 401k w/Company Match and Profit Sharing
• Company paid Life Insurance
• Employee Assistance Program
• Employee Discounts
• Seniority Bonus
• Excellent Recognition Program
• Potential performance increases throughout the year

Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities