Service Supervisor

N C Machinery Co. in; Fairbanks (AK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Telehealth

Paid Vacation, Holidays & Sick Leave

401k with company match

Life Insurance

Employee Discounts

Seniority Bonus

Recognition Program

Job summary

Harnish Group Inc. is seeking a Service Supervisor at its Fairbanks Branch to lead the service department and work well with people, adapt to change, and thrive under pressure while promoting growth and customer satisfaction.

Responsibilities include reviewing workloads, coordinating quotes with customers to resolve billing conflicts, ensuring repairs and preps are completed on time and on budget, and mentoring technicians to improve safety and efficiency.

Qualifications

• Must have a valid driver's license.
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Familiarity with all forms of shop tooling to assist technicians as needed.
• Two+ years service management / supervision experience preferred.
• Knowledge of DBS system; able to work in a physical environment; proficient with MS Office.

Responsibilities

• Review workload and address potential problems; work with customers on quotes to resolve billing conflicts; be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Skills

Customer service

People management

Problem solving

Communication

DBS system knowledge

Education

High School diploma or equivalent

Tools

Shop tooling knowledge

Microsoft Office

Job description

Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Responsibility:

• Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Qualifications & Experience Needed:

• Must have a valid driver's license,
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Two+ years service management / supervision experience preferred.
• Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.

Company Benefits:

• Employee Referral Bonus
• Safety boot reimbursement
• 401k w/Company Match and Profit Sharing
• Employee Assistance Program
• Employee Discounts
• Seniority Bonus
• Excellent Recognition Program
• Potential performance increases throughout the year

Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Education

Required

Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Responsibility:

• Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Qualifications & Experience Needed:

• Must have a valid driver's license,
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Two+ years service management / supervision experience preferred.
• Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.

Company Benefits:

• Medical, Dental, Vision insurance
• Telehealth
• Paid Vacation, Holidays & Sick Leave
• Employee Referral Bonus
• Safety boot reimbursement
• 401k w/Company Match and Profit Sharing
• Company paid Life Insurance
• Employee Assistance Program
• Employee Discounts
• Seniority Bonus
• Excellent Recognition Program
• Potential performance increases throughout the year

Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description