Service Supervisor

N C Machinery; Fairbanks, Northern (AK, KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Referral Bonus

Safety boot reimbursement

401k with Company Match

Employee Assistance Program

Employee Discounts

Seniority Bonus

Excellent Recognition Program

Potential performance increases

Job summary

N C Machinery's Fairbanks Branch is seeking a Service Supervisor to lead the service department. The role involves managing service technicians, ensuring timely and quality repairs, and enhancing customer satisfaction.

Qualified applicants should have a high school diploma, 3-5 years experience in a service department, and familiarity with shop tooling. Benefits include a 401k with company match, employee discounts, and a recognition program.

Qualifications

• 3-5 years' experience in a service department.
• Familiarity with shop tooling to assist technicians.
• Two+ years service management or supervision experience.

Responsibilities

• Review workload and address potential problems.
• Ensure repairs and preps are complete, on time and budget.
• Manage technicians for safe and efficient processes.

Skills

Customer satisfaction

Service management

Microsoft Office

Shop tooling knowledge

Education

High school diploma or equivalent

Job description

Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Responsibility:

• Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Qualifications & Experience Needed:

• Must have a valid driver's license,
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Two+ years service management / supervision experience preferred.
• Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.

Company Benefits:

• Employee Referral Bonus
• Safety boot reimbursement
• 401k w/Company Match and Profit Sharing
• Employee Assistance Program
• Employee Discounts
• Seniority Bonus
• Excellent Recognition Program
• Potential performance increases throughout the year

Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.