Service Supervisor

N C Machinery Co.; Fairbanks (AK); On-site; USD 85,000 - 110,000; Full time

Job summary

Harnish Group Inc. is seeking a Service Supervisor at the Fairbanks Branch to lead a team of technicians and drive growth in the service department through superior performance and customer satisfaction.

You will review workload, manage quotes with customers, ensure timely and on-budget repairs, and coordinate training to develop technicians, while maintaining safety and efficiency in a fast-paced shop environment.

Qualifications

• Must have a valid driver's license.
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Two+ years service management / supervision experience preferred.
• Familiarity with shop tooling to assist technicians as needed.
• Knowledge of DBS system is a plus; ability to use Microsoft Office software and hardware.

Responsibilities

• Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Skills

People management

Customer satisfaction

Conflict resolution

Service leadership

Safety compliance

DBS knowledge

MS Office

Education

High School diploma or equivalent

Tools

Shop tooling

MS Office

DBS system

Job description

Our Fairbanks Branch is looking for a Service Supervisor. If you have the ability to work and get along well with people, to accept change quickly and able to work under stressful situations with a strong desire to promote growth of the service department business through superior performance and complete customer satisfaction this job may be for you.

Responsibility:

• Review workload and identify and address potential problems, work with customers on quotes to resolve billing conflicts, be responsible for customer and employee satisfaction and profitability.
• Ensure repairs and preps are complete, on time and on budget.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.

Qualifications & Experience Needed:

• Must have a valid driver's license,
• High school diploma or equivalent.
• Minimum of 3-5 years' experience in a service department.
• Familiarity with all forms of shop tooling to the degree necessary to provide assistance to technicians as needed.
• Two+ years service management / supervision experience preferred.
• Knowledge of DBS system is a plus along with the ability to work in a typical, physical work environment, and the ability to use Microsoft Office software and hardware.

Company Benefits:

• Medical, Dental, Vision insurance
• Telehealth
• Paid Vacation, Holidays & Sick Leave
• Employee Referral Bonus
• Safety boot reimbursement
• 401k w/Company Match and Profit Sharing
• Company paid Life Insurance
• Employee Assistance Program
• Employee Discounts
• Seniority Bonus
• Excellent Recognition Program
• Potential performance increases throughout the year

Harnish Group Inc. and Member Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.