Field Service Operations Lead

Altorfer Inc; Addison (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Holidays

Paid Parental Leave

Funeral Leave

Paid Time Off

Education Assistance

Supplemental Insurance

Job summary

Altorfer Inc. is seeking a Field Service Supervisor to manage day-to-day operations of assigned field service technicians and ensure timely service visits across the territory.

You will balance customer demand with technician availability, review work orders, and communicate progress from start to finish. Ideal candidates have a High School Diploma and at least two years of Power Systems engine and electrical experience, plus prior supervisory experience in a fast-paced environment; a valid

Qualifications

• High School Diploma or equivalent and a minimum two years of Power Systems engine and electrical experience.
• Previous Supervisory experience in a fast paced multi tasking environment is a must for this position.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Responsibilities

• Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits.
• Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe.
• Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion.
• Review all field service work orders for accuracy.
• Prepare and communicate warranty and/or goodwill situations with Technical Communicator.
• Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel.
• Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed.
• Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations.

Skills

Power Systems experience

Electrical experience

Supervisory experience

Customer rapport

Education

High School Diploma or equivalent

Power Systems engine experience

Job description

Altorfer Inc. is seeking a Field Service Supervisor to manage day-to-day operations of assigned field service technicians and ensure timely service visits across the territory.

You will balance customer demand with technician availability, review work orders, and communicate progress from start to finish. Ideal candidates have a High School Diploma and at least two years of Power Systems engine and electrical experience, plus prior supervisory experience in a fast-paced environment; a valid