Service Shop Lead & Dispatcher Mentor

Dave Wright Subaru; Hiawatha (IA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Vacation

Health Insurance

Dental Insurance

Vision Insurance

401K Plan

Company Events

Job summary

Dave Wright Subaru in Hiawatha, IA, seeks a Shop Foreman to lead our high-volume service department. This position is ideal for an experienced technician ready to transition into leadership, coordinating dispatching, workflow, and daily shop operations.

You will train and mentor technicians, enforce processes, and strive for top-tier customer service scores while collaborating with other dealership teams. A valid driver's license and career-minded attitude are required.

Qualifications

• Experience as a technician is required.
• Strong dispatching and shop workflow knowledge.
• Outgoing, approachable personality with leadership potential.
• Excellent communication skills are essential.
• Comfortable training and leading a team.

Responsibilities

• Manage technician dispatching and shop workflow.
• Follow processes and hold the team accountable to them.
• Provide ongoing training to service department personnel.
• Evaluate performance and hold 1-on-1 meetings with team members.
• Motivate staff to reach their full potential and maintain high customer service scores.
• Assist guests in a professional and courteous manner.
• Retain current customers and encourage repeat business.
• Collaborate with other departments to achieve goals.

Skills

Experienced technician

Dispatching & shop workflow

Outgoing personality

Excellent communication

Training & leadership

Problem solving

Positive energy

Detail oriented

Team focused

Consistent & reliable

Career minded

Valid driver's license

Job description

Dave Wright Subaru in Hiawatha, IA, seeks a Shop Foreman to lead our high-volume service department. This position is ideal for an experienced technician ready to transition into leadership, coordinating dispatching, workflow, and daily shop operations.

You will train and mentor technicians, enforce processes, and strive for top-tier customer service scores while collaborating with other dealership teams. A valid driver's license and career-minded attitude are required.