Service Dept Lead & Shop Foreman – High-Volume Auto Shop

Dave Wright Auto Group; Hiawatha (IA); Presencial; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Vacation, PTO, and Holidays

Health, Life, Dental, and Vision Ins.

Company Contributed 401K

Company stipend program

Company Christmas Party

Descripción de la vacante

Dave Wright Auto Group in Hiawatha, IA, is seeking a Shop Foreman to lead our high-volume service department. If you’re an experienced technician ready to move into a leadership role, this is the perfect opportunity to apply your car knowledge in a new way.

You will manage dispatching, oversee workflow, train staff, and drive customer service scores while collaborating with other departments to meet shared goals.

Formación

• Experienced technician
• Strong dispatching and shop workflow understanding
• Excellent communication and leadership abilities

Responsabilidades

• Manage technician dispatching and shop workflow
• Follow processes and hold the team accountable to them
• Provide ongoing training to service department personnel
• Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members
• Motivate and encourage service staff to reach their full potential
• Maintain above average customer service scores for the department
• Assist guests in a professional and courteous manner
• Retain current service customers and encourage repeat business
• Collaborate with other departments to accomplish common goals
• Other duties as required

Conocimientos

Technician experience

Dispatcher knowledge

Communication skills

Team leadership

Detail oriented

Reliable

Valid driver's license

Descripción del empleo

Dave Wright Auto Group in Hiawatha, IA, is seeking a Shop Foreman to lead our high-volume service department. If you’re an experienced technician ready to move into a leadership role, this is the perfect opportunity to apply your car knowledge in a new way.

You will manage dispatching, oversee workflow, train staff, and drive customer service scores while collaborating with other departments to meet shared goals.