Service Manager: Lead High-Impact, Award-Winning Service Team

Dave Wright Auto; Hiawatha (IA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation

PTO and Holidays

Health Insurance

Dental Insurance

Vision Insurance

Company 401K

Company stipend program

Company Christmas Party

Company golf outing

Job summary

Dave Wright Auto in Iowa is seeking a Service Manager to lead a high-volume service department. If you are an experienced technician ready to move into leadership and love solving problems, this role offers growth and impact in a people-first shop.

You will manage advisors, train staff, drive customer service excellence, and collaborate across departments to hit common goals. Excellent communication and reliability are essential.

Qualifications

• Experienced technician with leadership potential.
• Strong understanding of technician dispatching and shop workflow.
• Outgoing and approachable personality.
• Excellent communication skills.
• Comfortable training and leading a team.
• Confident, strong problem solver.
• Positive, upbeat energy.
• Detail oriented and organized.
• Team focused mindset.
• Consistent and reliable.
• Career minded.
• Valid driver’s license.

Responsibilities

• Follow our processes and hold the team accountable to them.
• Effectively lead, coach, mentor, and manage service advisors to help them grow.
• Provide ongoing training to service department personnel.
• Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members.
• Motivate and encourage service staff members to reach their full potential.
• Maintain above average customer service scores for the department.
• Assist guests in a professional and courteous manner.
• Retain current service customers and encourage repeat business.
• Manage technician dispatching and shop workflow.
• Collaborate with other departments in the dealership to accomplish common goals.
• Other duties as required.

Skills

Technician background

Dispatching

Shop workflow

Communication

Team leadership

Problem solving

Attention to detail

Reliability

Job description

Dave Wright Auto in Iowa is seeking a Service Manager to lead a high-volume service department. If you are an experienced technician ready to move into leadership and love solving problems, this role offers growth and impact in a people-first shop.

You will manage advisors, train staff, drive customer service excellence, and collaborate across departments to hit common goals. Excellent communication and reliability are essential.