Automotive Service Lead | Dispatch & Training

Dave Wright Nissan; Hiawatha (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation and holidays

Health, life, dental, and vision insur

Company contributed 401K

Stipend program

Company Christmas Party

National holidays

Company golf outing

Appreciation for a job well done

Job summary

Dave Wright Nissan in Iowa is seeking a Shop Foreman to lead a high volume service department. The role focuses on managing technician dispatching, enforcing processes, and providing ongoing training to staff.

You’ll evaluate performance, drive customer service excellence, retain customers, and collaborate with other departments to achieve dealership goals. A leadership mindset and reliable, team‑oriented approach are essential.

Qualifications

• Experience as a technician with leadership potential.
• Strong dispatching and shop workflow understanding.
• Excellent communication and training abilities.
• Positive, upbeat energy and reliability.

Responsibilities

• Manage technician dispatching and shop workflow
• Follow our processes and hold the team accountable to them
• Provide ongoing training to service department personnel
• Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members
• Motivate and encourage service staff to reach their full potential
• Maintain above average customer service scores for the department
• Assist guests in a professional and courteous manner
• Retain current service customers and encourage repeat business
• Collaborate with other departments to accomplish common goals
• Other duties as required

Skills

Experienced technician

Dispatching

Team leadership

Communication skills

Problem solving

Detail oriented

Reliable

Tools

Scheduling systems

Job description

Dave Wright Nissan in Iowa is seeking a Shop Foreman to lead a high volume service department. The role focuses on managing technician dispatching, enforcing processes, and providing ongoing training to staff.

You’ll evaluate performance, drive customer service excellence, retain customers, and collaborate with other departments to achieve dealership goals. A leadership mindset and reliable, team‑oriented approach are essential.