Lead Service Manager - Growth, PTO & 401K

Dave Wright Nissan; Hiawatha (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Life insurance

Dental insurance

Vision insurance

401K

Stipend program

Company Christmas Party

National holidays

Golf outings

Employee recognition

Job summary

Dave Wright Nissan in Iowa is seeking a Service Manager to lead a high-volume service department and transition from technician to a leadership role. You’ll oversee dispatching, training, and performance while maintaining service quality and customer satisfaction.

The role emphasizes coaching teams, applying processes, and collaborating across departments to achieve goals and drive growth. Prior leadership experience in service is preferred.

Qualifications

• Experienced technician.
• Strong understanding of technician dispatching and shop workflow.
• Outgoing and approachable personality.
• Excellent communication skills.
• Comfortable training and leading a team.
• Confident, strong problem solver.
• Positive, upbeat energy.
• Detail oriented and organized.
• Team focused mindset.
• Consistent and reliable.
• Career minded.
• Valid driver’s license.

Responsibilities

• Follow processes and hold the team accountable to them.
• Lead, coach, mentor, and manage service advisors to help them grow.
• Provide ongoing training to service department personnel.
• Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings.
• Motivate staff to reach their full potential.
• Maintain above-average customer service scores for the department.
• Assist guests in a professional and courteous manner.
• Retain current service customers and encourage repeat business.
• Manage technician dispatching and shop workflow.
• Collaborate with other departments to achieve goals.
• Other duties as required.

Skills

Leadership

Communication

Problem solving

Team management

Training

Job description

Dave Wright Nissan in Iowa is seeking a Service Manager to lead a high-volume service department and transition from technician to a leadership role. You’ll oversee dispatching, training, and performance while maintaining service quality and customer satisfaction.

The role emphasizes coaching teams, applying processes, and collaborating across departments to achieve goals and drive growth. Prior leadership experience in service is preferred.